Amit Jaiswal

Experience

• 

  Reliance Bpo (Reliance Infostreams Private Limited)

  Jan 2006 - Mar 2007

  Customer Relationship Associate

  • Responsible for handling Inbound calls for Reliance Communications Pvt ltd.• Maintain high level of quality & productivity along with daily assessment of the • Assigned targets.• Daily updates sharing with team members

• 

  Wipro India Pvt Ltd

  Apr 2007 - Dec 2012

  Senior Executive

  • Worked as a Technical Support Engineer for Microsoft Office application, an inbound voice based process from April 2007 till Dec 2012• Maintaining and Managing in Active Directory• Transferring & Seizing FSMO roles• Managing user accounts in Active directory• Adding, deleting & managing of client devices in monitoring console• Managing AD, DHCP, DNS, and FSMO Roles• Managing user accounts in Exchange server 2010• Adding, deleting & providing access on shared mailbox• Troubleshooting issues with outlook client related to mail flow• Engaging conference call with the Client to discuss the ongoing issues and to suggest and take necessary actions agreed by all• Conducting Training Sessions, new joiners and helping them understand the product• Trouble shooting Mail issue, Mailbox creation, DL creation, profile issue• Troubleshooting permission related issues like Send As; Send on Behalf; Full Access Permission• Having knowledge of CAP Tool for working on ticket.• Basic Knowledge of Backup technology and using NTBackup. • Have knowledge of working on Hyper-v 2008.• Keeping track of Servers from Health dashboard and updating colleagues with any service outage• Managing user accounts in Lotus notes. Show less

• 

  Capgemini

  Jan 2012 - Nov 2018

  Senior Consultant

  • Supporting Hybrid environment with Office 365 - Exchange Online and integration with On-premise Exchange environment.• Responsible for providing assistance to customers with Technical Queries and Administration of Exchange Servers and Working as an administrator for Office 365• Creation of Users in Office365 Environment.• Activating and deactivating the Licences for the Users.• Creation of Dynamic and static Distribution lists• Assigning policies to the created mailboxes.• Enabling the archive Mailboxes for new users.• Administration and troubleshooting of Exchange 2013 Servers• Monitoring mail queue of Exchange servers.• Mail Tracking in exchange and office 365 environment.• Understanding of internal, external mail flow and Troubleshooting Mail routing issues• Controlled shutdown and restart of services and dependencies, Console• Operations - verify system availability, Daily Operating System alert handling and response.• Providing Mailbox rights/delegate access of common• Mailboxes to specific Users.• Troubleshooting issues with Active Directory Synchronization with Office 365• Installed DirSync, azure AD connect tool and configured it• Installing, monitoring and managing the Exchange Server 2013.• Assisting customer on issues related to online Archiving and litigation hold• Performing Server Checklists and event log analysis.• Keeping track of Servers from Health dashboard and updating colleagues with any service outage• Responsible for creation & management of user accounts, groups, Mail Enabled users, Distribution List• Responsible for resolving ticket during the absence of team members• Having knowledge of BMC Remedy Tool for working on ticket.• Perform Security Health Check of Windows servers and other compliance related activities.• Coordinating with different lines of services with SLA Show less

• 

  Sify Technologies Limited.

  Dec 2018 - Oct 2023

  Assistant Manager Technical - Microsoft Certified: Azure Fundamentals

  • Administration of more than 19000 mailboxes and 24 servers across globe.• Active Directory user management (Creation, Activation, Disable, Profile Update )• Creating Mailboxes, Security Groups, Dynamic and Distribution Groups • Disaster recovery planning for centrally managed IT infrastructure• Coordinating with Microsoft Team to resolve issues escalated to Microsoft Support • Whitelisting application IP’s on receive connector and supporting users if it’s a SMTP/Exchange error • Run EDiscovery search on all mailboxes as per requirement for legal purpose• Create Transport rules as per the request from Client and fulfil the request.• Fetching Reports on monthly basis for Office 365(Domain reputation, IP Blacklist, Disable Users List) • Maintaining Incident management, Problem management and Change management • Creating and managing Intune policies and managing the Devices from Admin Portal• Managing ADFS, AD Connect, Exchange 2016 Servers.• Administration & deployment of Exchange 2010, 2013, 2016 servers.• Managing user account & license from office 365 admin center.• Troubleshooting issues of mail flow, message tracking, antispam, antimalware, litigation hold for compliance.• Sound knowledge on migration to exchange 2010 and Office 365• User and shared mailbox\Distribution List(DL) Creation\Deletion, managing permissions• Sound knowledge of ADFS,WAP Proxy, Azure, Dir sync, AD Connect,, ATP, EOP, Skype for Business, Microsoft Intune.• Perform regular maintenance of servers through installation of software upgrades and patches.• Handling change orders as per change management ITIL process.• Perform regular checks on the status of servers.• Creating SOP’s for Technical issues.• Good knowledge in preparing technical documents after successful implementation of project. Provide regular status/progress reports in knowledge base system, and support tracking system Show less

• 

  LTIMindtree

  Oct 2020 - now

  Technical Specialist

  I am an Azure DevOps engineer with 5 years of experience in delivering cloud-based solutions using Microsoft Azure Services.I have a solid foundation in azure adminsitration and DevOps practices. I am skilled in using Azure DevOps services such as Azure Boards, Azure Repos, Azure Pipelines, Azure Test Plans, and Azure Artifacts to manage the entire software development lifecycle. I have also worked with various Azure technologies such as Azure App Service, Azure Functions, Azure SQL Database, Azure Storage, , Azure Key Vault, Azure Monitor, Azure Security Center to build scalable, secure, and reliable applications. I am looking for opportunities to collaborate with other professionals and contribute to innovative projects that leverage the power of cloud computing.Working with customers, support teams, Vendors/service providers in a technical and professional manner with minimum direction. Collaborate with cross functional IT groups to improve process & systems that help run efficient operations.Good team player with excellent communication skills. Cloud platform: Microsoft Azure- Devops : Azure Devops- scripting : PowerShell- CI/CD : Jenkins- Container : Docker- Container orchestration : K8S- Monitoring : Grafana- Repo: Git, GitLab, TFVC- Others : ADF, PowerBI Show less