Rodrigo Garcia

Experience

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  Western Dental Services

  Feb 2013 - Dec 2014

  Business Manager

  Oversaw business operations for dental office of over 20 staff members. Engaged with current proprietary information systems to control patient flow and achieve excellence in dental operations and quality of care.- Promoted to second largest office in region, located in El Cajon, CA, after 11 months of continued success at Poway, CA location.

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  San Ysidro Health

  Dec 2014 - Oct 2020

  Maintained the vision of the big picture and enhanced organizational effectiveness and performance through a holistic approach to process innovation and continuous improvement through the utilization of Lean and Six Sigma methodologies. •Led the development and deployment of the Business Process Management Program, encompassing the evaluation, design, execution, measurement, monitoring, and control of business processes. Integrated Voice of the Customer feedback to ensure outcomes aligned with the organization’s strategic goals and effectively addressed stakeholder needs.•Completed a comprehensive operational analysis within the first 90 days, identifying gaps between organizational strategic imperatives and current operational capacities via exstensive user journey mapping, resulting in actionable recommendations for alignment and optimization.•Through the organizational analysis that informed the creation of new business lines, including the Ambulatory Care department, based on data-driven insights uncovering a 20% underutilization of staff credentials. Developed and implemented a comprehensive communication plan to drive organization-wide adoption and alignment with strategic imperatives.•Designed, facilitated, and monitored curbside check-in process at two clinics in response to COVID-19 pandemic, allowing for 100% of schedule patients to be safely seen with minimal impact to patient revenues.•Part of the core project team charged with reopening closed sites due to COVID-19 pandemic. Show less Managed staff that delivered outstanding dental care to patients. Ensured all clinical aspects of the dental office functioned efficiently and that patients received treatment in accordance with quality assurance guidelines.- Project Manager/Lead for Lean Six Sigma Black Belt Certification project which resulted in expense savings of over $1 million for department.- Increased 2015 Net Asset gain by over 150% from 2014.- Increased 2015 overall patient satisfaction scores for office by 0.9% to 89.5% from 2014. Show less

  • Business Process Manager

    Nov 2017 - Oct 2020

  • Dental Clinic Supervisor

    Dec 2014 - Nov 2017
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  Planned Parenthood of the Pacific Southwest

  Oct 2020 - Apr 2024

  Program Manager, Diversity, Equity and Inclusion

  Through overall program management, transformed the operationalization of the organization's diversity, equity, and inclusion (DEI) work plan and drove the workplace value of “We respect and Honor all people”.•Served as Project Manager for the implementation of the organization’s inaugural mandatory talent development program on race, “Mind Sciences,” in a cross-cultural, cross-functional, and fast-paced project environment, achieving an outstanding completion rate of over 95%.•Led departmental efforts to achieve Planned Parenthood Federation of America Accreditation, overseeing information gathering, stakeholder management, and organization-wide gap analysis, achieving a flawless accreditation outcome with zero areas of deficiency.•Designed and implemented microlearning training modules to support the adoption of tools and strategies addressing diversity, equity, and inclusion (DEI) challenges across the organization, fostering employee engagement and organizational alignment with DEI objectives.•Revitalized Employee Resource Groups to a dynamic and sustainable model. Led initiatives boosting engagement, inclusivity, and impact resulting in total groups increasing from 4 active to 8 active in FY23.•Implemented innovative programs, including DEI Office Hours, and conducted Gemba walks to engage directly with staff. These efforts, supported by targeted internal and external messaging, fostered a culture of equity and belonging, resulting in a 5% increase in staff engagement.•Developed comprehensive Standard Operating Procedure (SOP) documentation to centre budget management through operational effectiveness, fostering widespread adoption across multiple departments for streamlined operations and heightened efficiency, resulting in over 10 SOPs developed and deployed reducing operational change lead times by 50%. Show less