Ashley Wallis

Experience

• 

  The Co-operative Group

  Aug 2011 - Dec 2013

  Csa/team leader

  Team leader at the co-op

• 

  Lexicon Lifeline

  Jan 2014 - Oct 2016

  Apprentice IT Technician

  Providing a range of IT Support to schools and small businesses across Dorset and bordering Counties. Also supply new equipment as well as install it. Repair faulty equipment, virus checks and other general computer maintenance.

• 

  Ageas UK

  Oct 2016 - Aug 2019

  In this role I manage a team of seven service desk analysts, making sure a rota is done that insures analysts are available at all times the business is open. I am also the person the team will come to if they have any questions about the work they are doing or need help with anything. This role is giving me an insight into how to run a team effectively and efficiently. I was the first port of call for any IT related issues. My knowledge of active directory and Microsoft windows has grown whilst in this job. I worked in a team and made sure all SLA's were met and kept to. I also made sure escalation was done quickly and efficiently to make sure any down time was kept to a minimum.

  • Senior Service Desk Analyst

    Apr 2018 - Aug 2019

  • Service Desk Technician

    Oct 2016 - Apr 2018
• 

  Nasstar

  Aug 2019 - Aug 2020

  IT Service Desk Team Leader

  I am an experienced IT Service Desk Team Leader with a demonstrated history of providing exceptional client support and leading high-performing teams in resolving technical issues. I specialize in managing IT service operations and fostering a customer-centric culture to deliver top-notch service to clients. With a passion for empowering team members and driving continuous improvement, I am dedicated to ensuring the smooth functioning of IT service operations and exceeding client expectations.Key Skills & Expertise:IT Service Desk ManagementIncident & Problem ManagementTeam Leadership & DevelopmentClient Relationship ManagementTechnical Support & TroubleshootingITIL FrameworkSLA & KPI Management Show less

• 

  Vizst Technology

  Aug 2020 - Jan 2022

  Technical Account Manager

  As a Technical Account Manager with a proven track record in delivering tailored IT solutions and exceptional client service within the Managed Service Provider (MSP) industry. With expertise in technical solution delivery, project management, and client relationship management, I am dedicated to driving success for my clients by aligning technology with their business objectives.Key Skills & Expertise:Technical Account ManagementIT Solution DeliveryProject ManagementClient Relationship ManagementIT Infrastructure & NetworkingCloud ComputingCybersecurityProblem-Solving & Troubleshooting Show less

• 

  Pro2col

  Jan 2022 - now

  Technical Support Analyst

  Pro2col is an independent consultancy specialising in secure file transfer, EDI, A2A andintegration technologies.UK organisations come to us for our unrivalled product knowledge; we can identify theright solution and get it installed, configured and maintained to maximise return oninvestment. Our technical experts have delivered over 750 solutions since 2014, acrossover 30 countries.Pro2col is the UK partner of choice for many of the leading vendors. We inform productroadmaps and are the developer and provider of the Certified File Transfer Professional(CFTP) programme – the only vendor independent Managed File Transfer training course.The Pro2col brand is known worldwide for industry expertise and as true thought leadersin secure and managed file transfer Show less