Adam W.

Experience

• 

  Baltimore Ravens

  May 2006 - Jan 2017

  Assistant Event Services Manager

  • Compiled reports during Ravens’ home games on crowd control, stadium maintenance, employee conduct, and housekeeping• Performed inspections/audits to ensure the quality of the housekeeping at M&T Bank Stadium.• Assisted in any activities required to prepare M&T Bank Stadium for games and events• Gained knowledge and experience of the game day operations within an NFL stadium

• 

  Frederick Keys Baseball Club

  Mar 2007 - Oct 2010

  • Supervising and administrating all activities of the Box Office and Ticket Sales Department.• Ticket system operations manager. • Hiring and scheduling game day employees for the Box Office including ticket takers, ticket sellers, will call and full time interns. • Answered a high volume of incoming calls and in-person customer service.• Responsible for creating, updating, and maintaining the client and ticket database.• Generate and maintain yearly budget within the ticket operations department.• Directly involved in planning, setting up, managing events at Harry Grove Stadium.• Responsible for maintaining the Keys’ social networking sites as well as email marketing software Show less

  • Director of Ticket Operations

    Jan 2008 - Oct 2010

  • Stadium Operations Manager

    Mar 2007 - Jan 2008
• 

  Towson University

  Nov 2010 - Feb 2020

  Assistant Director

  • Oversee the operations of all events at Towson University; average of over 11,500 events per year• Oversee and manage a $1.25 million dollar annual operating budget • Supervise the University’s Setup Crew; including six full-time staff and eight student staff• Supervise the University’s Event Technical Operations crew; consisting of seven full time staff and thirty student staff• Supervising, hiring, scheduling, & training all Event Staff who provide customer service and crowd management for athletic and special events at Towson University; average of thirty students• Supervising, hiring, scheduling, & training all Summer Conference Housing Staff who provide customer service in the residence halls for the University’s summer camps; average of forty students• University contact for all contractual security, paramedics, and ambulance personnel used at athletic and University events• Work directly with Event Managers and clients on a regular basis to assist with the planning and operational outline for events on campus• Coordinated the scheduling of all summer camps and conferences staying in the residence halls at the University during the Summer Conference Program• Oversee the daily operations of the two campus student unions• Served as the Building Manager for four academic buildings on nights and weekends for student organization meetings; oversaw average of 4 students who served in this role• Supervise Event Reservationists to ensure the optimal scheduling for events thought 25Live to guarantee all clients’ needs will be met in a timely fashion• Improved operational processes and developed strategies to lower departmental costs • Forecasting of employee hours to ensure staffing costs routinely came under budget• Promoted from Event Operations Manager in November, 2012 Show less

• 

  UC San Diego

  Mar 2020 - now

  Assistant Director, Event Services

  • Supervises an event services team of professional event managers, producers, and skilled audio/visual technicians who consult with clients and advise on all aspects of event management• Responsible for the effective planning and day-to-day operations of more than 20,000 reservations annually• Participate in strategic planning, goal setting, and fiscal management for the department. • Develop policies and procedures related to events and risk management issues• Analyze and interpret complex policy, including department, campus and system-wide policy to ensure adherence• Responsible for researching creative and innovative changes to reduce costs and/or improve services• Compose complex, data driven reports that demonstrate program success or need. Ability to develop and present reports to senior leadership, students, and other constituents• Develop and manage an annual operating budget of approximately $1.6M in expenses and $500,000 in revenue generation• Lead a team of 9 professionals in the successful execution of multiple large-scale projects, including the Chancellor’s Shared Spaces Initiative• Develop and maintain project plans, schedules, and budgets, ensuring alignment with organizational goals and client expectations• Facilitate regular communication and collaboration between project stakeholders, including clients, team members, and executives, to ensure project milestones are met and successful event collaborations and partnerships• Assist in the development of project plans, schedules, and budgets, tracking project progress and reporting on key performance indicators• Manage project scope changes and resource allocations to accommodate evolving project requirements and priorities• Identify and mitigate project risks through proactive risk management strategies, minimizing potential impacts on project outcomes by implementing corrective actions to ensure successful project delivery Show less