Jesse James McNichol

Experience

• 

  United States Marine Corps

  Jun 1998 - Jun 2004

  Corporal
• 

  NonStop Success

  Jan 2005 - now

  Go Getter
• 

  Memphis City Schools

  Aug 2005 - Jun 2012

  Teacher

  • Level 5 of 5 Teacher according to TVAAS scores• Dean of Discipline – Create intervention strategies for behavioral issues, establish a peer mediation group, communicate discipline issues with teachers and parents, develop behavior contracts, screen for acceptance of transfer students with discipline issues.• 7th and 8th and Grade Team Leader – Act as liaison between the administrative staff and 7th and 8th Grade teachers including professional development, parent communication, assessment of students, logistics, and curriculum and lesson plan design.• News Channel 3’s Educator of the Week through entire viewing area on three separate occasions.• Textbook Coordinator – Issue, monitor, and oversee all textbook usage in the building for all students in the building. Place orders for the entire school on an as needed basis. Manage the finances for the textbook budget.• Textbook Selection Committee – Review textbooks and ancillary materials from a number of publishers around the nation for the entire district.• School Leadership Committee – Meet with administrative staff on a monthly basis to discuss assessments, school climate, upcoming events, etc.• Distinguished Men of Vance Developer – Initiate the school wide boys’ program to educate our young men what it takes to be a man in today’s society, focus on Strength, Integrity, and Chivalry. Continuously bring in well-respected men of Memphis’ society and raise numerous amounts of money to alleviate pressure off of our economically challenged young men.• Head Baseball Coach and Assistant Football Coach• Technology Summer Camp Instructor, Animation (2009-2011) Show less

• 

  Flight Restaurant and Wine Bar

  Jul 2009 - Jul 2012

  Server

  Wait Tables

• 

  Grandview Preparatory School

  Aug 2012 - Aug 2013

  Teacher

  • Co-Coordinator of the Student Government Association – Work hand in hand with the Student Leaders to create school-wide events from Homecoming to Commencement Ceremonies• Character Curriculum Developer – Develop a curriculum for the school on Character Traits to educate Upper School students• Action Team Lead – Lead a group of high school students who plan and organize volunteer events in and around the school community while receiving support from Miami Marlins players and Volunteers of America. Show less

• 

  Toyota of Deerfield Beach

  Jun 2013 - May 2019

  Manage 30 service technicians and service writers Maintain Customer Service Index (CSI) rating as set by dealership service manager• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer• Schedule appointments and generate estimates• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications• Effectively communicate to the customer the timeline of repair and maintenance• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time• Document repair and maintenance changes on repair order in the approved manner• Resolve customer complaints and questions• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele Show less • Chairman of Focus Group to act as a liaison between management and staff• Maintain Customer Service Index (CSI) rating as set by dealership service manager• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer• Schedule appointments and generate estimates• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications• Effectively communicate to the customer the timeline of repair and maintenance• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time• Document repair and maintenance changes on repair order in the approved manner• Resolve customer complaints and questions• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele Show less

  • Service Manager

    Dec 2016 - May 2019

  • Assistant Service Director

    Oct 2015 - May 2019

  • Assistant Service Manager

    Jun 2013 - May 2019
• 

  New Country Motor Car Group

  May 2019 - Oct 2021

  Automotive Service Manager
• 

  Joey Accardi Auto Group

  Oct 2021 - Jul 2022

  Service Director
• 

  Garber Automotive Group

  Jun 2022 - Jul 2024

  Service Manager
• 

  Palm Beach Mitsubishi

  Jul 2024 - now

  Fixed Operations Director