Sundas Bahar

Experience

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  Insta World

  Mar 2020 - Sept 2021

  Senior Complaint Advisor

  Responding quickly to complaints and queries.Taking inbound calls from customersSolving complains i.e Refund or exchange.Preparing customer service summary reportsDealing politely but firmly with demanding customers.Carrying out a variety of administrative tasks.

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  Western Services (Pvt) Ltd.

  Oct 2021 - now

  Project Office Coordinator

  Maintain overall email coordination with other companies i.e. Clients, vendorsManage and keep record of all confidential contracts and other highly confidential documents Manage overall SAP Ariba and other e procurement portals of clients on the behalf of company for tenders, RFIs and RFQs Help other teams with basic administrative tasksRedirecting calls٫ disseminating correspondenceScheduling meetings and so on.Meet and support visitors when they arrive at the office.Ensure that office workflow procedures are followed with maximum efficiency.Making effective Quotations/Bid for upcoming related tenderFollowing up during bid openingsManaging official emails and phone calls Show less

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  Maalik Oil Field Services Pvt Ltd

  Sept 2022 - now

  Admin and HR Coordinator

  Assist with day-to-day administrative tasks including filing, scheduling, and correspondence.Coordinate HR activities such as recruitment, onboarding, and employee record maintenance.Support payroll processing and benefits administration.Facilitate communication between staff and management, addressing employee inquiries and concerns.Assist in planning and executing company events, meetings, and training sessions.Ensure compliance with company policies and legal regulations.Prepare and distribute internal communications and reports. Show less

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  Transpotech Services

  Nov 2023 - Apr 2024

  Followup Dispatcher

  Working as a follow-up Dispatcher for the Nation Wide department of Sunny's World wide transportationDoing Reverse follow-upsShift Checks of all the reservations Working on changes and cancellation Interacting with Chauffers and affiliates over calls and emailsInteracting with passengersResolving all the raised issues in any individual reservations Coordination with all department of the company

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  Hububb

  Jul 2024 - now

  Guest Services Coordinator