Sundas Bahar

Sundas Bahar

Senior Complaint Advisor

Followers of Sundas Bahar4000 followers
location of Sundas BaharLahore, Punjab, Pakistan

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  • Timeline

  • About me

    Project Coordinator | Senior Complaint Advisor | Administration Assistant | CV/Resume Designer | Communication Manager | HR Coordinator

  • Education

    • Quaid-i-Azam University, Islamabad

      2018 - 2021
      BSc Psychology, Chemistry, Zoology B
    • Punjab Group Of Colleges

      2014 - 2016
      FSc Pre-Medicine/Pre-Medical Studies B
    • Virtual University of Pakistan

      2022 - 2024
      MSc Applied Psychology Applied Psychology
  • Experience

    • Insta World

      Mar 2020 - Sept 2021
      Senior Complaint Advisor

      Responding quickly to complaints and queries.Taking inbound calls from customersSolving complains i.e Refund or exchange.Preparing customer service summary reportsDealing politely but firmly with demanding customers.Carrying out a variety of administrative tasks.

    • Western Services (Pvt) Ltd.

      Oct 2021 - now
      Project Office Coordinator

      Maintain overall email coordination with other companies i.e. Clients, vendorsManage and keep record of all confidential contracts and other highly confidential documents Manage overall SAP Ariba and other e procurement portals of clients on the behalf of company for tenders, RFIs and RFQs Help other teams with basic administrative tasksRedirecting calls٫ disseminating correspondenceScheduling meetings and so on.Meet and support visitors when they arrive at the office.Ensure that office workflow procedures are followed with maximum efficiency.Making effective Quotations/Bid for upcoming related tenderFollowing up during bid openingsManaging official emails and phone calls Show less

    • Maalik Oil Field Services Pvt Ltd

      Sept 2022 - now
      Admin and HR Coordinator

      Assist with day-to-day administrative tasks including filing, scheduling, and correspondence.Coordinate HR activities such as recruitment, onboarding, and employee record maintenance.Support payroll processing and benefits administration.Facilitate communication between staff and management, addressing employee inquiries and concerns.Assist in planning and executing company events, meetings, and training sessions.Ensure compliance with company policies and legal regulations.Prepare and distribute internal communications and reports. Show less

    • Transpotech Services

      Nov 2023 - Apr 2024
      Followup Dispatcher

      Working as a follow-up Dispatcher for the Nation Wide department of Sunny's World wide transportationDoing Reverse follow-upsShift Checks of all the reservations Working on changes and cancellation Interacting with Chauffers and affiliates over calls and emailsInteracting with passengersResolving all the raised issues in any individual reservations Coordination with all department of the company

    • Hububb

      Jul 2024 - now
      Guest Services Coordinator
  • Licenses & Certifications

    • SEO Principles: An Essential Guide for Beginners

      Semrush
      Jul 2023
      View certificate certificate
    • Level 02 diploma in Reception Services

      City & Guilds
      Apr 2020
    • Hospitality Management Services

      Hashoo Foundation
      Sept 2018
  • Honors & Awards

    • Awarded to Sundas Bahar
      International Kangroo Linguistic contest International Kangroo Linguistic contest-2015 2015
  • Volunteer Experience

    • Business Counselor

      Issued by Wusuq Se Bandhan on Jan 2023
      Wusuq Se BandhanAssociated with Sundas Bahar