Daniel Ng Tio

Daniel Ng Tio

Recruiter

Followers of Daniel Ng Tio94 followers
location of Daniel Ng TioScarborough, Ontario, Canada

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  • Timeline

  • About me

    Business Student at Humber College | E-commerce & Insurance Operations Specialist | Passionate about Operational Efficiency, Client Relationships, and Grassroots Development | 10+ Years in Sales and Customer Service

  • Education

    • De La Salle University

      2011 - 2014
      Bachelor of Science - BS Interdisciplinary Business Studies
    • Humber College

      2024 - 2025
      Ontario Graduate Certificate Global Business Maanagement
  • Experience

    • WTW

      Mar 2013 - May 2013
      Recruiter

      Screened applicants for the role being applied for. Conducting initial phone and face-to-face interviews, administering test assessments, submitting test results to the relevant team, and calling previous and current employers for feedback on character references

    • Society's Daily Bread Bakery & Bakeshop

      Jul 2014 - May 2019
      Operations Associate

      - Leveraged advanced data analysis techniques to identify trends and cultivate relationships with existing customers, resulting to a remarkable 100% surge in daily revenue.- Directed and supervised product production processes, meticulously ensuring a flawless on-time dispatch performance, achieving a consistent 100% success rate.- Streamlined operations and improved organizational productivity by performing clerical support, including data entry, filing, and record-keeping.- Managed a team of 30 employees across manufacturing and sales divisions, fostering a collaborative environment and ensuring seamless coordination to meet operational objectives. Show less

    • Shopee

      Jul 2019 - Dec 2023
      Senior Analyst

      - Enhanced operational efficiency by improving workflows, leveraging proficient data entry skills leading to a remarkable 90% reduction in invalid escalations, consequently boosting customer satisfaction (CSAT) scores to an impressive 95%.- Recognized as the recipient of the prestigious Shopee Ops Pasasalamat Award, honoring outstanding contributions and dedication to operational excellence.

    • Sun Life Philippines

      Jul 2020 - Dec 2023
      Financial Advisor

      - Developed a comprehensive training deck to enhance the clarity and effectiveness of the application submission process, providing visual aids and step-by-step guidance for seamless understanding and execution.- Provided tailored financial planning and advisory services to clients, specializing in insurance products and mutual fund investments, while ensuring full compliance with industry regulations and standards

    • Bellamy Loft

      Jan 2025 - Apr 2025
      Marketing and Events Intern
  • Licenses & Certifications

  • Volunteer Experience

    • Broadcast Sound Engineer, Front-of-House Sound Engineer

      Issued by Christ's Commission Fellowship on May 2014
      Christ's Commission FellowshipAssociated with Daniel Ng Tio
    • Student Experience Team

      Issued by Humber International Graduate School (IGS) on May 2024
      Humber International Graduate School (IGS)Associated with Daniel Ng Tio