Daniel Ng Tio

Experience

• 

  WTW

  Mar 2013 - May 2013

  Recruiter

  Screened applicants for the role being applied for. Conducting initial phone and face-to-face interviews, administering test assessments, submitting test results to the relevant team, and calling previous and current employers for feedback on character references

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  Society's Daily Bread Bakery & Bakeshop

  Jul 2014 - May 2019

  Operations Associate

  - Leveraged advanced data analysis techniques to identify trends and cultivate relationships with existing customers, resulting to a remarkable 100% surge in daily revenue.- Directed and supervised product production processes, meticulously ensuring a flawless on-time dispatch performance, achieving a consistent 100% success rate.- Streamlined operations and improved organizational productivity by performing clerical support, including data entry, filing, and record-keeping.- Managed a team of 30 employees across manufacturing and sales divisions, fostering a collaborative environment and ensuring seamless coordination to meet operational objectives. Show less

• 

  Shopee

  Jul 2019 - Dec 2023

  Senior Analyst

  - Enhanced operational efficiency by improving workflows, leveraging proficient data entry skills leading to a remarkable 90% reduction in invalid escalations, consequently boosting customer satisfaction (CSAT) scores to an impressive 95%.- Recognized as the recipient of the prestigious Shopee Ops Pasasalamat Award, honoring outstanding contributions and dedication to operational excellence.

• 

  Sun Life Philippines

  Jul 2020 - Dec 2023

  Financial Advisor

  - Developed a comprehensive training deck to enhance the clarity and effectiveness of the application submission process, providing visual aids and step-by-step guidance for seamless understanding and execution.- Provided tailored financial planning and advisory services to clients, specializing in insurance products and mutual fund investments, while ensuring full compliance with industry regulations and standards

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  Bellamy Loft

  Jan 2025 - Apr 2025

  Marketing and Events Intern