Derek Ellis

Experience

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  OS4 Techno

  Jun 2009 - Feb 2015

  IT Technician, Aptalis Pharma

  - Provided second-level support for over 500 users including on site office personnel and remote/field based users throughout the U.S. Common issues included basic PC functionality, resetting login password and more complex issues such as VPN connectivity and database connections.- Responsible for all PC and server upkeep to ensure that all devices operated optimally.- Handled all PC hardware and software inventories, including software licenses. - Responsible for the management of Aptalis' broadband card fleet including purchasing, account management, and device troubleshooting/replacement with AT&T.- Using Avaya Element Manager and CallPilot Manager I configured and maintained all IP phones and voicemail inboxes for the Aptalis Birmingham office and field-based users consisting of over 60 physical devices and over 200 phantom devices.- Other tasks including completing daily tape backup via IBM system storage devices, imaging all company appointed PCs to ensure that all appropriate updates, software packages and GPO’s are installed. Performed any server installations/upgrades that were requested by the client as well as creating any technical documents that were required. Show less

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  PRA Group (Nasdaq: PRAA)

  Feb 2015 - Mar 2016

  Systems Support Analyst II

  Provided Tier 2/3 support for escalated incidents from Tier 1 support analysts. I was responsible for the installation and maintenance of all IT related equipment including desktops, laptops, phones, AP's, switches, and servers.

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  Mspark

  Mar 2016 - Jan 2019

  Support Services Analyst

  - Performed daily monitoring and support for all desktop, laptop, and VDI devices.- Supported personnel and devices at Helena Corporate office, four production facilities across Southeastern and Northern America and all remote sales reps.- Responsible for imaging and deployment of all Windows based devices including Win7 andWin10 operating systems; also deployed MAC based devices. - Handled all repairs for IT equipment including component replacement and warranty repairs.- Coordinate with outside vendors to maintain hardware (Videoconferencing and Streaming)and maintain/troubleshoot specialty software (SAGE/FAS).- Project lead for current Windows 10 migration, asset management rework, and equipment refresh.- Maintained inventory of all IT assets and whom they were assigned to. Show less

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  ProAssurance

  Feb 2019 - Nov 2021

  Desktop Engineer/JAMF administrator

  Provide support for end-users for both Windows and Mac based devices. Along with another admin I am responsible for maintaining our JAMF Pro sever. I am part of a select group that handles security assignments for in-house specialty applications. I work closely with other teams (Networking, Automation, etc) to identify, troubleshoot, and correct major incidents that could adversely affect all end-users.

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  RxBenefits, Inc.

  Nov 2021 - now

  Desktop Engineer/Software Automation

  Primary Tanium EPM and JAMF Pro MDM administrator.Responsible for maintaining base image for endpoint deployment.Responsible for remediating all endpoints from endpoint vulnerability reporting.