Emily Tonart

Experience

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  Victoria's Secret

  Oct 2010 - Jan 2014

  Operations and Staffing Supervisor

  Victoria’s Secret is one of the largest leading retailers in the United States being promoted to supervisory role for a pacesetter store for a $103.6B annual revenue corporation.• Demonstrated exceptional growth and received three promotions during tenure; first promoted to Seasonal Cash Wrap Lead, managing the cash register area, and then to Back Office Supervisor, responsible for overseeing back-of-house operations, inventory management, receiving and processing deliveries, and merchandising items on the sales floor. • Promoted again to Operations and Staffing Supervisor, leading the Store Leadership Team in interviewing, hiring, onboarding, scheduling, employee file management, payroll processing of all 40 regular and seasonal associates, while proactively ensuring safety compliance. • Proposed merchandise display change, resulting in doubling department sales, scored 100% on regular reviews, achieved “Best” managerial ranking, awarded Employee of the month by Senior Management and Graduate of AIM (Associates Interested in Management) Program. Show less

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  Concentra

  Jan 2014 - Mar 2017

  Center Operations Director

  Managed daily business processes and center P&L, promoted account growth and retention, and facilitated teammate talent management for a national healthcare company providing occupational medicine, urgent care, physical therapy and wellness services with more than 300 centers in 40 states. • Started at Concentra as an Assistant Center Operations Director and quickly promoted to Center Operations Director of the Wilkes-Barre, PA facility and achieved a significant 50% improvement in patient satisfaction within one year at Wilkes-Barre, PA center, resulting in recognition from the CEO for operational, clinical and organizational enhancements.• Selected by local leadership to lead change management at York and Mechanicsburg, PA facilities, while concurrently managing the Wilkes-Barre location.• Managed a second location without management, including hiring and training replacements for both locations, before relocating to Maryland to manage the second largest location in Maryland, with a regular orthopedic surgical clinic, leading to a 10%+ decrease in turnover, 40+ minute reduction in wait times, and a notable 30% increase in patient satisfaction for the Lanham, MD center. • Assumed additional responsibilities to lead operations for three facilities being acquired in MD and VA, while continuing regular duties and ensuring knowledge of state compliance. Show less

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  ChoiceOne Urgent Care

  Mar 2017 - Jun 2019

  Area Operations Manager

  Successfully managed operations as a remote Area Operations Manager, overseeing the expansion from 2 to 10 Urgent Care Facilities across Maryland, in joint partnership with the University of Maryland with 120+ medical personnel and $25.3M+ in annual combined revenue.• Planned merger operations efforts and ensured compliance with state regulations in MD, GA and TX following a merger with MedSpring Urgent Care and later an acquisition by Fresenius, including the facilitation for one facility relocation and six new facility openings. • Acted as the point of contact for labor relations, including onboarding, training, i9 verification, performance review, development plans, scheduling and disciplinary action. • Reorganized educational programs and talent development initiatives, resulting in 24% reduced turnover.• Built Occupational Health Services and Screening service line, including creating of archives and training, delivering federally compliant training, collaborating with marketing team and conducting meetings with the sales teams. • Spearheaded concussion testing service line, in partnership with the developer Clear Edge, by acting as liaison to develop program structure and deliver training. Show less

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  The Pregnancy Pause

  Jun 2019 - Jan 2020

  Stay-at-Home Mom
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  DaVita Kidney Care

  Jan 2020 - now

  On-site and remote white-glove service and training to 1,000+ teammates in 60+ facilities across the country and 3 time zones, to successfully deploy new cloud-based patient-centric EMR system. • Responsible for change management with moving from legacy systems to CWOW.• Simultaneously guide multiple regions through various points of pre-live, go-live and post-live activities• Communicated progress to key stake holders in divisional and executive leadership.• Spark! Foundational Leadership Training Program Graduate – June 2023 Show less Facility operations for one $4.3M annual revenue hemodialysis facility management, with 98 patients and 18 teammates, including Registered Dietitians, Masters Prepared Social Workers, Nursing staff and Certified Patient Care Technicians. This includes Budgetary and P&L Financial Management, Labor & Staffing, Vendor Contract Management and Facility Maintenance for an international dialysis company with more than 201K locations.• Managed operations for a Joint-venture partnership to review facility and clinical outcomes to ensure adherence to federal, state, and commission guidelines ensuring proper safety and care of patients.• Increased patient growth by 25%, outperformed salary wage labor budget by $90k annually and fostered engagement initiatives to increase teammate workplace satisfaction at facility by 35%. • Created and piloted proactive sourcing strategies to impact pipeline of a diverse workforce, including the making connection with local college and trade schools, as well as the planning and execution of hiring events. • Davita Way of Managing Graduate – November 2020• Core Value Award winner for “Continuous Improvement” – July 2022 Show less

  • Product Operations Manager (IT)

    Aug 2023 - now

  • Senior Project Manager, IT - CWOW

    Oct 2022 - Aug 2023

  • Facility Operations Manager

    Jan 2020 - Oct 2022
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  Self-employed

  Sept 2020 - now

  Certified Personal Trainer