Andreas Eko Widodo

Experience

• 

  GUCC Gunadarma

  Sept 2014 - Dec 2016

  Network Support Staff

  -Melakukan Troubleshooting masalah networking pada internal kampus Gunadarma.-Melakukan Instalasi perangkat networking pada internal kampus Gunadarma.-Melakukan perawatan rutin perangkat networking di internal kampus Gunadarma.

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  PT Biznet Gio Nusantara

  Dec 2016 - Apr 2022

  Main Task:1. Handle Customer's inquiry on Email,Chat and Phone2. Troubleshoot customer's VM problem such as OS Kernel panic, restore password, fsck, setting and troubleshooting networking rule inside OS.3. Analyze customer's VM performance and give some advice regarding their issue.4. Help new Customer using Biznet Gio Cloud Product like GioPublic and Neocloud5. Perform Monitoring on Biznet Giocloud Infrastructure, and escalate it to Technical team when there is alert information6. Coordinate with Other team to resolve the issue and maintain 99,9% SLAHere is some issue that i have resolved before and some kind of solution that i have delivered to customer.1. Extend LVM Partition on Production Environment,2. Create Site 2 Site VPN from Customer side to Biznet Gio Cloud Environment3. Help to reset root password from single user mode4. Solving outgoing email problem on cPanel/CWP based server5. Build Monitoring system using Zabbix/Nagios/Icinga6. cPanel installation and Website/Email migration7. Object Storage data migration from Swiftstack to Cloudian S38. VM Migration using Acronis Backup/GioBackup Show less

  • Systems Operations Engineer

    Aug 2019 - Apr 2022

  • Product Operation Engineer (L2)

    May 2018 - Jul 2019

  • Product Operation Support (L1)

    Dec 2016 - Apr 2018
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  PT Smartfren Telecom Tbk

  May 2022 - Dec 2022

  Cloud Services & Support
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  Alterra Bills

  Dec 2022 - now

  System Engineer