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Marta Szpindor

Marta Szpindor

General Assistant

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location of Marta SzpindorGreater Edinburgh Area

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  • Timeline

  • About me

    Executive Officer at Department for Work and Pensions

  • Education

    • Fachhochschule Osnabrück

      2013 - 2013
      International Business

      Activities and Societies: International Summer University I was awarded a €1,550 scholarship by the University of Applied Sciences Osnabrück to attend their International Summer University programme in July 2013.I studied an International Business course which consisted of daily classes, company visits, workshops, group work and a final presentation. I was awarded an ECTS certificate for my attendance and the presentation.

    • International Baccalaureate

      2008 - 2011
      High School International Baccalaureate Diploma

      I attended the International Baccalaureate Programme in one of Gdansk's top high schools. The Programme consisted of English-taught subjects in standard and higher level (except languages) and is recognised internationally. The completion of the IB Programme enabled me to pursue higher education abroad. Subjects taken:Higher Level - English, History, PolishStandard Level - Chemistry, German, Mathematics

    • Chartered Management Institute

      2023 - 2024
      Diploma CMI Level 5 Diploma in Management and Leadership in Operational Delivery Pending

    • Edinburgh Napier University

      2012 - 2016
      Bachelor’s Degree with Honours International Business with German 2:1

      Activities and Societies: Student Mentor Programme, Study Abroad Student Ambassador, Erasmus Exchange I studied German language alongside business studies. As a part of my degree I completed an Erasmus Exchange with a partner institution in Germany. Aside from the course of studies, I participated in Student Mentor Programme where I helped fellow students transition from college to university. I was also an Ambassador for Study Abroad Programme in 4th year after my return from Erasmus Exchange and I promoted Germany as a destination country. My course of studies provided me with a valuable… Show more I studied German language alongside business studies. As a part of my degree I completed an Erasmus Exchange with a partner institution in Germany. Aside from the course of studies, I participated in Student Mentor Programme where I helped fellow students transition from college to university. I was also an Ambassador for Study Abroad Programme in 4th year after my return from Erasmus Exchange and I promoted Germany as a destination country. My course of studies provided me with a valuable insight into future employment and possibilities that are open for me. I learned not only the importance of deadlines and team work, but also the advantages of networking. Show less

    • The University of Edinburgh

      2019 - 2020
      MSc Nationalism Studies

      Activities and Societies: Programme Representative for MSc Nationalism Studies, Enactus Society My particular interests concentrate on Polish nationalism and national identity, long-distance nationalism and European labour migration. Dissertation: "Diasporic Engagement: Perceptions of Belonging, Migration and Politics amongst the Polish Community in Edinburgh"Courses taken:Nations and NationalismTheories and Theorists in Nationalism StudiesPolitics of Migration in EuropeIssues in Applied Linguistics (audit)Comparative Perspectives in Nationalism… Show more My particular interests concentrate on Polish nationalism and national identity, long-distance nationalism and European labour migration. Dissertation: "Diasporic Engagement: Perceptions of Belonging, Migration and Politics amongst the Polish Community in Edinburgh"Courses taken:Nations and NationalismTheories and Theorists in Nationalism StudiesPolitics of Migration in EuropeIssues in Applied Linguistics (audit)Comparative Perspectives in Nationalism StudiesEthnopolitical ConflictHealth and Migration Show less

    • Cologne University of Applied Sciences

      2015 - 2015
      Mehrsprachige Kommunikation (Multilingual Communication)

      I completed an Erasmus semester student exchange in Germany as a part of my course at Edinburgh Napier University. I studied at the Faculty of Translation and Multilingual Communication. I took the classes in both German and English and obtained ECTS credits for my studies. Studying in Germany was a huge challenge for me as it differed greatly from Scottish educational system and the course I undertook was not related to my regular studies at Napier University (Business… Show more I completed an Erasmus semester student exchange in Germany as a part of my course at Edinburgh Napier University. I studied at the Faculty of Translation and Multilingual Communication. I took the classes in both German and English and obtained ECTS credits for my studies. Studying in Germany was a huge challenge for me as it differed greatly from Scottish educational system and the course I undertook was not related to my regular studies at Napier University (Business School).Modules taken:Deutsch als Fremdsprache (German as a Foreign Language) Grundsprachliche Kompetenz (Basic Linguistic Skills)Kulturraumstudien Englisch (English Cultural Studies)Terminologiemanagement (Terminology Management)Übersetzen allgemeiner Texte in Englisch (Text Translation German-English) Show less

  • Experience

    • Multiple Sclerosis Therapy Centre Lothian

      Oct 2016 - Aug 2017
      General Assistant

      Assisted Project Worker in daily operations, responsible for: bookings, reception, producing in-house materials, phone and email handling, Client introduction, Social Media updates, volunteer supervision, assisting Clients with disabilities, support with fundraising events.

    • Save the Children UK

      Aug 2017 - Nov 2019
      Community Shop Manager

      - Managed and supervised a team of up to 40 volunteers, including volunteers with additional support needs- Identified recruitment needs: sought local opportunities for advertising at events and business locations to maximise recruitment outreach, also ensured online recruitment was up-to-date from creating new volunteer positions to selection and induction - Identified volunteer training needs and delivered training accordingly, including volunteer inductions, refresher training, compliance procedures, sensitive data handling, Gift Aid, GDPR and any other relevant training required by Save the Children- Delegated tasks to volunteers based on their skills and additional support needs - Supported Regional Retail Manager on ad-hoc administrative duties which included event organisation and acted as an on-call manager for volunteer-led shops- Prepared monthly performance reports to Regional Retail Manager highlighting achieved objectives and areas for improvement- Prepared weekly informal communication to volunteering team, including infographics and newsletters to increase volunteer engagement, performance and identify additional training needs- Actively worked on partnerships with external stakeholders on fundraising opportunities, event organisation, workplace volunteering days and work placements- Continuously promoted Save the Children as an organisation, as well as volunteer and business collaboration opportunities- Held responsibility for the shop’s finances, including daily cash reconciliation and banking- Had an up-to-date personal development plan and actively sought internal and external training opportunities with permission of Regional Retail Manager; this also included completion of compulsory training in areas such as gender equality, volunteer management, GDPR, as well as completed a Mental Health First Aid course to provide better support to volunteers, colleagues and customers Show less

    • HM Revenue & Customs

      Mar 2021 - Oct 2021
      Administrative Officer

      - Handled inbound and outbound calls, with specialisation in debt recovery for Self Assessment.- Liaised with multiple head of duties on complex debt cases.- Maintained high level of confidentiality when handling sensitive customer data.- Made effective decisions regarding debt collection, including granting payment plans.- Identified and resolved customer complaints in a professional manner.

    • Department for Work and Pensions (DWP)

      Oct 2021 - now
      Executive Officer

      - Providing digital and face to face support to customers claiming Universal Credit. - Supporting customers to move towards financial independence by removing structural barriers to employment, such as training needs, skills development, access to childcare and resources to start work.- Coaching customers to help them find, stay in, and progress in employment, and to conduct efficient job search in a largely digital world.- Referring customers to appropriate help and support based on their individual needs, ensuring empathy and best interest of the customer. - Supporting customers with health conditions with their Universal Credit claim, including Work Capability Assessment referrals, and tailored coaching during their health journey.- Building positive relationships with customers through person-centred coaching which involves motivating and building trust.- Understanding of the local labour market to provide best opportunities for customers to move into employment or further training. Show less

  • Licenses & Certifications

    • Introduction to Web Development

      Code First Girls
      Jun 2020

    • Building Resilience as a Leader

      LinkedIn
      Apr 2020
      View certificate certificate

    • Executive Coaching

      LinkedIn
      Mar 2020
      View certificate certificate

    • Building a Coaching Culture: Improving Performance Through Timely Feedback

      LinkedIn
      Mar 2020
      View certificate certificate

    • Developing Cross-Cultural Intelligence

      LinkedIn
      Apr 2020
      View certificate certificate

  • Honors & Awards

    • Awarded to Marta Szpindor
      Edinburgh Award for Professional Development The University of Edinburgh Aug 2020 A year-long programme developing professional skills with specialisation in Public Engagement.
    • Awarded to Marta Szpindor
      Erasmus+ Student Grant The European Commission Mar 2015 Received a bursary of €1400 to complete a semester study abroad during my undergraduate degree.
    • Awarded to Marta Szpindor
      International Summer University Scholarship Fachhochschule Osnabrück Jul 2013 I was awarded a €1,550 scholarship by the University of Applied Sciences Osnabrück to attend their International Summer University programme in July 2013.