Mohamed Hassaan

Experience

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  Elegante voyage

  Apr 2008 - Aug 2008

  Reservation Department
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  Plata Tours

  May 2009 - Feb 2011

  Tour Guide
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  Raya Contact Center

  Feb 2011 - Jun 2011

  Senor team leader
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  BURGER KING® EMEA & APAC

  Oct 2012 - now

  Store Manager

  Ensuring that appropriate people standards are achieved within Human Resourcesguidelines.· Achieve the necessary staffing and scheduling of restaurant to accomplishrestaurant goals and standards.· Analyze cost controls and sales trends by monitoring month end reports andstatements.· Implement local promotions and marketing plans.o Monitors sales projections and budgets versus actual sales.o Implements approved sales building programs.o Aware of competitive actions and growth.o Aware of changes in the community and impact on sales.o Recommends local store marketing plan to resolve sales shortfalls.o Maintains continuity with current media messages and restaurantmarketing efforts.· Implements approved Birthday Parties programs. Implement training,motivation and retention programs at all levels in restaurant. Ensure alltraining and development standards are met at the store level.o Utilizes crew growth ladder so that restaurant operates with certifiedpositions.o Monitors crew training practices.o Develops managers through use of personal development plans.o Works with managers to provide monthly development objectives.o Personal performance is exemplary of all policies and procedures.o Communicates specific performance standards on a timely basis.o Observes performance and provides consistent feedback.o Utilizes effective performance review techniques.o Proper performance review documentation is established through aneffective monitoring system.· Maintain restaurant building and equipment in a condition that ensurescustomer service and customer image goals are met.· Handle customer complaints.· Maintain operations to Burger Standards.o Ensures that current standards, including acceptance of raw productare understood and communicated to all restaurant management.o Ensures that all production systems, time and temperature standardsare current and followed: Show less

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  Arabiata

  Nov 2016 - now

  Training Coordinator