May Ologun

Experience

• 

  Lagos State Ministry of Health

  Jul 2014 - Nov 2014

  Public Health Intern

  -Worked as part of the Health Promotion team(Lagos State) during the Ebola Epidemic.-Assisted in planning and organizing the Annual Lagos State HIV/AIDS Programme.-Actively involved in Hypertension and Diabetes Outreach Programmes. -Performed a variety of administrative tasks including organising, filing,Word processing and also in taking down the minute during meetings.

• 

  Red Cross Society

  Apr 2016 - May 2016

  Volunteer
• 

  General Hospital Ashaka

  May 2016 - Aug 2018

  Public Health Advisor/HIV Counsellor

  -Worked with Matrons on Health Education during Antenatal and Post natal Clinic days. -Counselled HIV/AIDS patients.-Actively involved in planning and organizing awareness campaigns on HIV/AIDS in Markets, Schools and Churches.

• 

  Abuja Electricity Distribution Plc

  Jan 2019 - now

  - Enhanced customer satisfaction by promptly addressing and resolving customer queries, concerns, and complaints.• Developed long-term customer relationships through personalized interactions, ensuring loyalty and repeat business.• Assisted customers with opening accounts and signing up for new services.• Delivered superior customer service to strengthen relationships and drive future business revenue.• Acted as a liaison between customers and internal teams such as Marketing, linemen, and Energy management departments, resulting in improved collaboration and streamlined issue resolution.• Trained and mentored new customer relationship officers and customer relation assistants to improve efficiency and performance.• Conducted training and mentored team members to promote productivity and commitment to friendly service.• Analysis and monitoring of Prepaid customers and ensuring escalation to another internal team for proper billing in case of energy loss or theft.• Daily coordination of tasks to improve overall performance towards achieving our monthly Target. Show less - Developed empathetic customer relationships and earned a reputation for exceeding service standard goals.• Ensuring timely sorting and resolution of customer complaints and concerns about pending outstanding.• Ensuring that my customer payment performance is within the agreed 80% revenue target monthly for Prepaid and Postpaid customers.• Handle complaints and provide appropriate solutions and alternatives to ensure resolution.• Participated in team projects such as FCT North File Cleaning Committee to improve debt profile.• Resolving complaints about debts from customers meticulously and with proper investigation, following NERC’s regulations and policies.• Prompt response to inquiries and requests from prospective customers. Show less • Create interactive data analytic dashboards to highlight and spot operational trends and insights using PowerBI.• Monitoring and analysis of energy consumption within the network to identify gaps and spot energy theft.• Improve commercial user experience by ensuring prompt response to all network issues and also ensuring prompt escalation of issues.• Monitoring and supervising all work orders generated and ensuring prompt resolution.• Increased company revenue by optimization of profitable energy feeders through data analysis of feeder consumption• Provide end-to-end business solutions and monitor energy traded at all area offices• Improve overall business visibility.• Ensure revenue inflow from commercial customers thereby reducing commercial loss.• Carried out asset infrastructure validation for the loss per feeder pilot project.• Performed mid-month and end-of-month energy accounting and profitable reports. Show less

  • Customer Relationship Officer (Commercial Supervisor)

    Jul 2023 - now

  • Debt Recovery Officer(Customer service & Marketing)

    Jan 2021 - Jul 2023

  • Energy Management & Commercial User Analyst

    Jan 2019 - Jan 2021