Nicola O'Donovan

Experience

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  Penneys

  May 2011 - Mar 2013

  Sales Assistant

  * Responsible for visual merchandising and product displays * Maintained display areas in a fast-paced, busy environment.

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  Cummins Sports

  Jan 2013 - Feb 2015

  Sales Assistant

  * Liable for dealing with customer questions and queries.* Responsible for visual merchandising, window and product displays.* Responsible for cash handling & stocktaking duties.* Ensuring display areas and maintained in an appealing manner.

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  Eaton Vance

  Apr 2013 - Sept 2013

  IT Infrastructure Intern

  Company Knowledge Base:• Project managed the creation of a Knowledge Base for the IT Infrastructure Overnight operations team.• Responsible for carefully documenting escalation procedures for incoming and outgoing Extract Transform Loads (ETL) & datafeeds.• Involved working with many different vendors & teams to ensure information was current.• Worked with many different applications such as Microsoft SharePoint, ESP Scheduler, BMC Remedy & Tumbleweed.Test Planning:• Worked along with the testing team to help identify & deploy test production servers for business critical systems.• Required retrieving server names for test & production as well as operating systems for all environments.• Ensured all networks were named and allocated correctly. Show less

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  University College Cork, Ireland (UCC)

  Oct 2013 - Apr 2014

  MS Visio Tutor

  This role involved tutoring 2nd year Commerce students in an introduction to MS Visio course. This involved dealing with classes of 25 students. I was responsible for answering questions and queries from students.I demonstrated how to use - system flowcharts- Data Flow Diagrams- activity diagrams- Entity Relational DiagramsThis greatly improved my leadership skills along with my public speaking skills.

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  CIE

  Mar 2015 - Jan 2016

  SAP Business Intelligence Consultant

  •Responsible for delivering Business Intelligence (BI) Systems & Support to subsidiary companies of CIE.•Requires information analysis for configuration & mapping of business processes & data into meaningful business KPI’s.•Involves reporting and query development to produce effective results for customers.This role also involves the ongoing review of existing implementations with a view to improve the design and performance of our system, involving identification of gaps between the current design and evolving reporting requirements. Show less

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  Version 1

  Jan 2016 - Sept 2018

  • Supporting Oracle e-Business Suite for multiple customers across the ERP Managed Services Practice, supporting clients on 11i & R12 platforms. • Dealing with Queries, Issues, Service Requests & Changes to meet timely SLA's.• Providing competent support to multiple customers across a diverse set of modules including Accounts Receivable, Accounts Payable, Purchasing, iExpenses, General Ledger, HRMS, System Administrator, Projects & iProcurement.• Working on customer sites on a weekly / monthly basis to provide on site support.• Executing SQL queries to determine relevant issues.• Liaising with My Oracle Support to provide necessary updates / data-fixes to relevant environments. • Technologies: Oracle 11i, Oracle R12, SQL, TopDesk, Triole, HEAT, LANDesk, Service Now. Show less • Liaised on site with the customer gathering requirements & creating user stories to determine the best solution.• Designed and executed test cases for New Features & Change Requests using JIRA technology primarily on the system test environment (with occasional testing on UAT environment).• Used Microsoft Project to co ordinate project deadlinesPerformed regression testing of existing functionality and confirmation testing for resolved defects.• Used Jenkins Continuous Integration to run builds.• Executed Smoke Tests after each successful build / ran queries to analyse data through HeidiSQL database. Show less • Assisted the Project Manager in tracking progress and managing workloads using Microsoft Projects.• Derived detailed requirements into test cases using Microsoft Team Foundation Server (TFS) • Analysed and edited documentation to ensure requirements were being met correctly.• Managed test suites in TFS including raising bugs, closing bugs as well as analysing results and progress. • Became knowledgeable in Microsoft Dynamics CRM and its corresponding Portal while ensuring that both systems were integrating correctly.• Performed regression testing after each iterative release. Show less

  • ERP Functional Consultant

    Jul 2017 - Sept 2018

  • Business Analyst / QA Tester, Court Service of Ireland, Dublin.

    Jan 2017 - Jun 2017

  • Software Test Analyst, Almac, Dublin / Armagh, NI.

    Jul 2016 - Dec 2016

  • Business Analyst - Irish National Accreditation Board

    Jan 2016 - Jul 2016
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  Metro Trains Melbourne

  Nov 2018 - May 2019

  Business Analyst

  • Implementation of SAP Ariba to drive efficiencies for the Procure to Pay process at Metro Trains Melbourne• Leading deployment related activities, ensuring a seamless transition of users between the current ERP system and the new Procurement system• Analysis of As Is process and mapping of To Be process post implementation• Mapping of reportable fields from Ellipse (ERP) & Ariba (P2P)• Building detailed business critical reports• Liaising with business SME's and stakeholders to ensure optimal results and positive user experience• Engaging in project management activities including management of project plan, co-ordinating / running weekly planning sessions, ensuring timely delivery of tasks from internal & external vendors• Responsible for creation of Project Status report, presented to Senior Management on a weekly basis• Establishment of SLA's for business as usual (BAU) activities once the system is deployed. Show less

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  AusNet Services

  Oct 2019 - Aug 2020

  Supplier Enablement Lead
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  Terra Firma Business Consulting

  Aug 2020 - Sept 2022

  Business Consultant

  Terra Firma is one of Australia's leading business and technology consulting companies providing clients with consulting services covering the entire life cycle of a program - from strategy to the full spectrum of project services.

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  EY

  Nov 2022 - now

  Manager