Kayla E. Thomas

Experience

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  Members 1st Federal Credit Union

  Feb 2008 - Sept 2013

  ● Used consultative sales techniques, matched products to meet Members' needs.● Assisted Members with loan applications.● Met with new Members, assessed their financial services needs, and opened a variety of new accounts.● Offered products to gain market share and to reach a goal of becoming Members' primary financial institution. ● Used problem solving techniques to resolve Members' issues.● Communicated Members' needs to efficiently provide accommodating services.● Processed deposits, withdraws, transfers, stop payments and loan payments. ● Administered the department's service request program.● Compiled and organized statistical data such as response times for analysis by department managers.● Aided the Fraud Analyst in performing reviews of all exception items, processing of all returnednegotiable items, and processing large item return notifications.● Assisted with the maintenance of all segments of the credit union's physical security program, includingpolicies and procedures.

  • Member Service Representative

    Nov 2012 - Sept 2013

  • Teller I & II

    Mar 2007 - Nov 2012

  • Fraud & Security Support Specialist

    Feb 2008 - Aug 2009
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  Orrstown Bank

  Sept 2013 - Sept 2017

  ● Interacted with other financial institutions to verify funds and customer relationship status.● Assisted with the administration, operation, and maintenance of the bank's security systems, equipment, and devices relating to alarm and building access and video surveillance systems.● Communicated with customers to resolve various fraud situations by utilizing effective human relations skills.● Received, logged, and processed criminal subpoenas, Grand Jury subpoenas, search warrants, civil andadministrative summons within the given time period. Show less

  • Fraud Analyst

    May 2016 - Sept 2017

  • Security Support Specialist

    Sept 2013 - May 2016
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  Riverview Bank

  Sept 2017 - Dec 2021

  VP Security Officer

  ●Developed, implement and administer all aspects of the Bank's Security Program.●Administered and maintain security devices and settings at all Bank facilities.●Investigated fraudulent and suspicious activity that may result in criminal or civil prosecution.●Provided fraud and physical security training to new and existing employees, members of the community, and local government agencies●Served as a liaison between Bank personnel and law enforcement authorities when responding to robberies and other crimes. Show less

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  Jonestown Bank & Trust Co.

  Dec 2021 - Apr 2023

  Fraud & Security Officer

  ● Administered the bank security program, procedures, and processes for all the banks locations, including plans for reducing or eliminating premises liability and threat assessments.● Worked in collaboration with BSA to investigate suspicious activity, and served on the BSA SAR decision committee to discuss and determine the filings of SARs. ● Developed and maintained investigative practices and standards●Provided fraud and physical security training to new and existing employees, members of the community, and local government agencies●Served as a liaison between Bank personnel and law enforcement authorities when responding to robberies and other crimes. Show less

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  LINKBANK

  Apr 2023 - now

  Security & Fraud Officer