Rami Gaouni

Experience

• 

  IHOP

  May 2003 - now

  General manager

  • Demonstrated excellence in increased sales of 10% each year • Increased brand recognition with local schools, universities, and businesses by utilizing specific discount campaigns for academic accomplishment and athletic achievement• Implemented social outreach in community by offering discounts for children• Successful delegation and supervision of two managers, two assistant managers, and fifty employees• Proactive implementation of Craft Training Program for all hourly employees to improve unit operations• Managed all restaurant areas to achieve positive and consistent sales growth exceeding P&L goals• Led all restaurant operations including daily decision making, staff support, and customer service• Provided oversight for all recruitment and staff development• Successfully manage resources with coaching, counseling, and scheduling• Develop leadership and supervision skills to restaurant managers and employees • Arranged routine maintenance and upkeep of the restaurant equipment and facilities• Control costs by reviewing portion control during preparation, minimizing waste to increase gross margin profit• Responsible for the preparation of reports at end of shift, Daily Sales Reports, Daily Cash Interims, and Daily Labor Controls to provide trend analysis• Managed compliance to standard operating procedures and the restaurant’s current operations plan• Managed the restaurant floor, focusing on regular contact with guests, resolving complaints in a professional and timely manner, overall increasing customer satisfaction and retaining business• Ensured that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas Show less