Iris Van Der Wal

Experience

• 

  Nokia

  Sept 2010 - Aug 2011

  Technical Customer Support Representative
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  Nokia

  Nov 2011 - Nov 2012

  Social Media Specialist
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  Apple

  Nov 2012 - Jun 2013

  Sales Specialist
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  NetApp

  Jun 2015 - Jan 2016

  Inside Sales Representative
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  Gartner

  Jan 2016 - Aug 2020

  In this role, I lead a team of 9 Client Partners who aim to grow and retain large enterprise accounts in EMEA & APAC, totaling $45 million in contract value. We do this by working directly with C-level clients to understand their top priorities and aligning these to Gartner's capabilities. Additionally we work with internal stakeholders to foresee potential risk, and turn these into growth opportunities. My responsibilities include: - Providing clear objectives and strategies that will help the team execute on our mission- Hiring the right talent and coaching towards success- Work with internal stakeholders to understand retention challenges and mitigate potential risk- Work with Field Sales and Business Development to find growth opportunities within existing accounts and potential new logos- Leading initiatives that will have a positive impact on the business- Forecasting expected performance Show less In this role, I lead a team of 4 Client Partners who aim to grow and retain large enterprise accounts in the Benelux. We do this by working directly with C-level clients to understand their top priorities and aligning these to Gartner's capabilities. Additionally we work with internal stakeholders to foresee potential risk, and turn these into growth opportunities. My responsibilities include: - Providing clear objectives and strategies that will help the team execute on our mission- Hiring the right talent and coaching towards success- Work with internal stakeholders to understand retention challenges and mitigate potential risk- Work with Field Sales and Business Development to find growth opportunities within existing accounts and potential new logos- Leading initiatives that will have a positive impact on the business- Forecasting expected performance Show less - Global #1 Performer 2017 (121% versus client retention quota)- Completed Gartner's Leadership Preparation Program 2017- Mentoring and coaching new hires, interim management- Behavioural Based Interviewing (BBI)- Promotion from Associate Client Partner to Client PartnerIn this C-level Client Relationship Management role I ensured ROI and retention within major accounts for the Benelux & UK&I regions. I drove client engagement through value roadmaps and work with all internal and external stakeholders to ensure service excellence and account growth.Gartner, Inc. is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day.From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to clients in approximately 10,000 distinct enterprises worldwide. Show less - Top Performer EMEA 2016- Certificate of Excellence for 5 star Service Delivery 1H 2016- ValueSelling trainingIn this C-level Client Relationship Management role I ensured ROI and retention for Global Enterprise accounts in the Benelux region. I drove client engagement by creating value roadmaps for my clients and worked with all internal and external stakeholders to ensure utilisation of all elements of the licence, provide service excellence and aim for account growth.Gartner, Inc. is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day.From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to clients in approximately 10,000 distinct enterprises worldwide. Show less

  • Team Manager, Client Partner Group - EMEA & APAC

    Aug 2019 - Aug 2020

  • Team Manager, Client Partner Group - Benelux

    Mar 2018 - Aug 2019

  • Client Partner Benelux & UK&I

    Apr 2017 - Mar 2018

  • Associate Client Partner Benelux

    Jan 2016 - Apr 2017
• 

  Google

  Sept 2020 - now

  • Senior Sales Manager Benelux

    Jul 2024 - now

  • Senior Sales Manager Netherlands

    May 2023 - Jul 2024

  • Sales Manager Netherlands

    Apr 2022 - Apr 2023

  • Head of Agency GCS BeLux

    Sept 2020 - Mar 2022