Clay James

Experience

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  First Tennessee Bank

  Jun 2014 - Aug 2014

  Enterprise Technology Intern

  -Worked on mainframe and wrote programs in COBOL. -Programs written involved the transaction of sensitive customer information and the output of reports in the proper format. -Presented information and projects to executives of the company. -Participated in multiple training courses, workshops, and high level staff meetings.

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  ServiceMaster

  Sept 2015 - Mar 2020

  IT Analyst II

  - System Administrator for Innotas, a cloud based portfolio management software, which supports over 300 ServiceMaster Information Technology employees.- Innotas Administrator responsibilities include: o Creating, approving, and rejecting high level project requests on a weekly basis. o Weekly timekeeping services for all ServiceMaster IT users. o Monitoring of more than 100 active IT projects to ensure overall accuracy and compliance. o Creating, maintaining, and deactivating user accounts for ServiceMaster employees.- Supporting analytical needs of the business by evaluating basic data gathered from multiple sources.- Creating, producing, and maintaining reports and dashboards which may reflect the past, present, and future state of IT affairs within ServiceMaster.- Attending/mediating weekly IT Project Engagement/Certification meetings where upwards of 20 ServiceMaster employees gather to discuss the impact certain projects will have on the business.- Attending various high level strategy and development meetings.- Constantly communicating updates and changes to overall processes surrounding current IT systems and procedures.- Creating/formatting weekly reports via email for the use and reference of ServiceMaster’s IT Leadership Team. - Using Agile and Scrum methodologies to improve efficiency and delivery of all ServiceMaster products. Show less

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  Terminix

  Oct 2018 - Dec 2022

  • Project Manager

    Jan 2020 - Dec 2022

  • Scrum Master

    Oct 2018 - Dec 2022
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  Rentokil Initial

  Jan 2023 - now

  Global Program Manager - Information Security

  - Execute, and maintain regular alignment with, the vision/goals of the program executive sponsor / senior business leader- Develop the program approach, including major milestones, key deliverables, and capacity planning in alignment with IT and business peers during both the annual planning process (AOP) and ongoing- Design and drive the program governance structure and reporting, including stakeholder mapping, read outs (program, committee, board), and communications- Creates, monitors, and updates a detailed program plan that captures the critical path based on the inter-dependent project tasks- Develops and controls the program budget through regular actual reporting- Oversee the execution of program projects (progress compared with plan and the production of agreed deliverables), with a focus on monitoring / resolving interdependencies - Ensures and balances the availability of the required skills and competencies across project teams within the program (including contractor / vendor partners)- Regularly improve the efficacy of the project management function through methodology re-design and introductions of technology/tools/templates Show less