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Phil Smith

Phil Smith

CTI Specialist / Technical Support

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location of Phil SmithGreater Bournemouth Area

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  • Timeline

  • About me

    Managing Director at MemorySmith Computing Ltd.

  • Education

    • Southport college of art and technology

      1990 - 1994
      A-levels A-Levels

      A-Levels

    • Bournemouth & Poole College

      2012 - 2014
      City & guilds Photography Distinction

      Studied for my City & Guild level one and level two accreditations in photography

    • Ormskirk College

      1994 - 1995
      HND Computer Studies Distinction

      Computer Studies

    • Tower Dene Acadamy

      1985 - 1990
      GCSE's

      G.C.S.E.'s

    • Liverpool John Moores University

      1995 - 1999
      Computer Studies I.T. 2:1

      Computer Studies

  • Experience

    • Oak Telecom

      Jun 2004 - Dec 2006
      CTI Specialist / Technical Support

      Provided help desk and on site support for the Smartphone range of products. General support of call logging, voicemail and call recording systems.

    • Tiger Communications Plc

      Dec 2006 - Jan 2011
      Senior Engineer

      General help desk support, coordinating service engineer visits

    • TMB Systems Limited

      Jun 2011 - Jul 2015

      The Service Desk Manager for TMB Systems Group after a three month period as acting manager, Moving forward from Escalation Manager and field engineer. Responsible for a current team of twelve which is rapidly expanding with the fast growth of TMB into the best managed I.T. service provider for the hospitality sector. Looking after the relationships for several large groups as well as prestigious smaller groups of hotels. Continually striving for improved service and enhancing the client experience. Show less

      • Service Desk Manager

        Dec 2014 - Jul 2015

      • Escalation Manager

        May 2013 - Dec 2014

      • Engineer

        Jun 2011 - May 2013

    • MemorySmith Computing Ltd.

      Jul 2016 - now
      Managing Director

      Overseeing the day to day operations, generating new sales leads and training out dedicated team in the company ethos to deliver everything we can to our clients and continually strive to grow on a daily basis, in our knowledge and in our business.

  • Licenses & Certifications

    • City & guilds

      City & Guilds