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Guy Green Ovadia

Guy Green Ovadia

Team Manager - Sikorsky Choppers (Lockheed Martin)

Followers of Guy Green Ovadia4000 followers
location of Guy Green OvadiaRishon LeZion, Center District, Israel

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  • Timeline

  • About me

    Customer support & service delivery | Operational excellence | Team Development | Project Management | CRM & Digital transformation

  • Education

    • Air Force College

      -
      Associate's degree Mechanical Engineering & Aviation diploma

    • Bar-Ilan University

      2018 - 2020
      Bachelor's degree - B.A Social Science - Human Resources Management A

    • Technion - Israel Institute of Technology

      2018 - 2019
      PMI - PMP Project Management Professional Workhsop

    • Executive MBA, Bar-Ilan University

      2020 - 2022
      Master of Business Administration (EMBA) Executive Management, Marketing, Finance A

  • Experience

    • Israeli Air Force

      Jan 1997 - Jan 2000
      Team Manager - Sikorsky Choppers (Lockheed Martin)

    • IAI - Israel Aerospace Industries

      Jan 2000 - Jan 2000
      Flights Operation Manager

      Ben Gurion Airport - Israeli Aerospace Industry - airline services, customer facing, technical services, etc.

    • HP

      Jan 2001 - Dec 2022

      HP Award for drive operational excellence capabilities @ HP Indigo customers & channel partners.Global projects, SLA, KPI's, contracts, team builder, support centers, call centers, customer success, digital transformation, CRM, , knowledge, service delivery workshops (B2B/B2C). HP Indigo - 24/7 Global customer support, escalation, projects, customer success, knowledge, CRM Implementation HP Indigo - tech team (experts / project managers), cross organization project, customer support, etc. Customer facing - Israeli Industry (B2B/B2C). Israeli customers, escalations, training, installations, shows. Asia. Pre sales, projects, customer facing, escalations, training, knowledge, installations, shows (50% travel) Indigo Acquired by HP.Integration systems, R&D, customer facing, product life cycle support, training, onboarding ramp-up, field escalations

      • Service Delivery & Project Manager

        Jan 2019 - Dec 2022

      • Customer Care & Support Manager

        Jan 2015 - Dec 2018

      • Team Leader

        Jan 2013 - Dec 2014

      • Field Service Engineer / Product Manager

        Jan 2010 - Dec 2012

      • Account Service Delivery Manager

        Jan 2005 - Dec 2009

      • System Integration

        Jan 2001 - Dec 2004

    • I Technology & Services

      Jan 2023 - Mar 2024
      Service Delivery Manager

      Service delivery, digital transformation, business development, CRM, SLA, KPI's, contracts

    • Massivit 3D Printing Technologies Ltd.

      Apr 2024 - Jul 2024
      Customer Service & Technical Support Manager

      Manage all customer service & support inquiries, customers, engineers, CRM, contracts, NPS, SLA, etc.

    • Green Business Insights

      Nov 2024 - now
      Business Development Manager

      • Digital marketing, social, photo, blogging, podcast, video projects, etc.• Business development, Marketing, innovation, CRM strategy • HR workshops, operational excellence • Customer service, support, loyalty, journey & success.

  • Licenses & Certifications

    • Global Management

      Executive MBA, Bar-Ilan University
      Jan 2022

    • Team Management, Leadership & Development

      HP
      Jan 2017

    • Tableau Public for Project Management

      Coursera
      Nov 2020

    • Salesforce for admins (CRM)

      LinkedIn
      May 2021

    • HP Indigo Service Center - Service Now for Admin (CRM)

      ServiceNow
      Jan 2018

    • Directors & Officers in Corporations

      Executive MBA, Bar-Ilan University
      Jan 2022

    • Real Estate Affiliate Broker license

      Israeli Ministry of Justice - משרד המשפטים
      Jan 2019

  • Honors & Awards

    • Awarded to Guy Green Ovadia
      HP Amaze Award Enrique Lores - President & CEO - HP Inc 2020 HP Amaze Awards. Recognition program formally honoring individual employees who have made amazing contributions at HP in both business impact and culture contributions to HP’s success. chosen by HP leadership.