Sandra Naren

Sandra Naren

Customer Support Executive

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location of Sandra NarenChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Associate Content Project Manager @ Cengage Learning | PMP® Certified | Publishing & Content Development Expert | Self-Published Fiction Author | Driving Process Efficiency

  • Education

    • St. Anne’s Pre-University College

      2005 - 2008
      Pre-University PCMC

      Activities and Societies: First place in Computer Quiz (Inter Pre- College Level) First Place in Poetess Competition (Inter Pre-College Level)

    • Bangalore University

      2008 - 2011
      Bachelor of Science - BS Fashion/Apparel Design
    • Lowry Memorial College, No 1603, Dooravani Nagar, Bangalore-16

      -
      High School Diploma
    • Lowry Memorial College, No 1603, Dooravani Nagar, Bangalore-16

      2008 - 2010
      Fashion/Apparel Design
  • Experience

    • Scope International Pvt. Ltd (Standard Chartered)

      Nov 2011 - Jan 2013
      Customer Support Executive

      Handling inbound customer calls regarding credit card accounts, and outsourcing special offers attached along depending on the customer’s track record and customer profitability like loan and EMI conversions which would play a major role in the bank’s financial turn over.

    • Tween Brands, Inc.

      Mar 2013 - Jul 2015
      Brand Manager

      Have been promoted from Product Development Manager to Brand Manager, with effect from February 2015.Working with the buyer to understand their season-wise forecast.Developing new styles and sourcing fabric and trims that are new in the market with reference to the forecast catalog.TNA & Costing to maintain sea shipment.Introduced style-wise summary chart which would be helpful for every department to understand the product better and know what the buyer requires.Re-generated TNA chart for booking of styles for re-orders.Following on approvals of fabric and trims & making sure they are in-house in time for production.Approvals of shade bands and TOP internally before being sent to the buyer.Maintaining the production as per TNA to meet the NDC.Buyers handled:Brother’s, Justice, Lane Bryant, The Paisley Box. Show less

    • CREATIVE KIDS WEAR (INDIA) PRIVATE LIMITED

      Dec 2015 - May 2017
      E-Commerce Manager(Retail Merchandising)

      Ensuring that the right amount of goods are available in the store being sold at the right price at the right time. Careful planning & purchasing along with sensible promotions can enhance profits.Managing budgets Predicting sales and profitsManaging levels and distribution of stock, setting stock promotions/price reductions as appropriate promotion of best selling items in order to maximize profits.Working closely with visual-display staff and department heads to decide how goods should be displayed to maximize sales;Producing layout plans for stores, sometimes called 'statements';Forecasting profits and sales, and optimizing the sales volume and profitability of designated product areas;Planning budgets and presenting sales forecasts and figures for new ranges;Controlling stock levels based on forecasts for the season;Analyzing the previous season's sales and reporting on the current season's lines;E-Commerce channels handled:Amazon, Snapdeal, Shopclues, Myntra, Paytm, Jabong, Rediff, Shoppers Stop & 2 EBO Stores based in Bangalore. Show less

    • Notion Press Media Private Limited

      Jul 2017 - Jul 2018
      Senior Publishing Consultant

      Creating a Publishing plan for new authors to help them achieve their publishing goals.Help Authors in transforming their books from manuscripts into complete packages, replete with eye-popping covers and interior designs. Not just to generate visual appeal; but also on hand to provide insight into issues as diverse as copyright (or more specifically, avoiding copyright infringements!), e-book editions, copyediting, and perhaps the most undervalued aspect of all — holding your hand as you pass your passion to the company best-suited to make it the book of your dreams.Responsible for the building, publishing, archiving activities and associated tasks for assigned Authors within agreed timelines.Adhering to quality control procedures and standards related to submission publishing.Achieving monthly sales targets to reach the company revenue. Show less

    • BUUKS

      Sept 2019 - Apr 2022
      Project Manager
    • Amnet ContentSource Private Limited

      Mar 2022 - Feb 2024
      Senior Project Manager
    • Cengage Learning India

      May 2024 - now
      Associate Content Project Manager
  • Licenses & Certifications

    • Project Management Professional (PMP)®

      Project Management Institute
      Mar 2025
      View certificate certificate
    • Scum Master

      CareerNinja | LearnTube
      Nov 2023