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Yasser Ismail

Yasser Ismail

Guest Service Agent

Followers of Yasser Ismail664 followers
location of Yasser IsmailAbu Dhabi Emirate, United Arab Emirates

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  • Timeline

  • About me

    General Services Supervisor at ADNOC Offshore

  • Education

    • Faculty of Tourism & Hotels Management

      1994 - 1997
      Bachelor's degree Tourism and Hotels Management Tourism Management

      Activities and Societies: Tourism and Hotels Management. -Tourism Studies-Business Management

  • Experience

    • Safir Hotel Cairo (5* Hotel)

      Jan 1997 - Feb 1999
      Guest Service Agent

      • Handling guest check in & out.• Solving guest problems.• Answering Tel. calls & faxes• Filing.• Takes the daily Competition.• Handling guests reservations.

    • Iberotel Grand Sharm El Sheikh (5* Hotel)

      Feb 1999 - Nov 1999
      Guest Service Agent

      • Handling guest check in & out.• Solving guest problems.• Answering Tel. calls & faxes.• Filing.• Takes the daily Competition.• Handling guests reservations.

    • Movenpick Resort and Casino Sharm Elsheikh (5*Hotel)

      Dec 1999 - Jun 2004
      Front Office Supervisor

      • Handling guest check in & out.• In charge of guest & staff problems, needs ………….etc.• Prepares and discuses daily, weekly & monthly reports.• Handling Tel. calls & faxes.• Prepares daily Competition.• Handling guest reservations

    • Le Meridien Hotel Abu Dhabi (5* Hotel)

      Aug 2004 - Mar 2006
      Front Office Supervisor

      • Handling guest check in & out.• In charge of guest & staff problems, needs ………….etc.• Prepares and discuses daily, weekly & monthly reports.• Handling Tel. calls & faxes.• Prepares daily Competition.• Handling guest reservations.

    • Empost Dubai

      May 2006 - Apr 2009
      Customer service Team Leader

      • Prepares and discuses daily, weekly & monthly reports.• In charge of customer & staff problems, needs ……….etc.• Responds to online inquiries.• Responsible for marketing surveys.• Verifies customers’ emails.• Checks unsuccessful registrations.• Takes the responsibility of staff training.

    • ADNOC Offshore

      May 2009 - now
      General Services Supervisor/Camp Boss

      - Directs and supervises all activities of contracted personnel engaged in Catering, Housekeeping, Laundry, Recreation, Public Health, Pest control and Maintenance services at all the Island site - Ensures efficient implementation of all general services to all Island staff.- Ensures that contracted services are rendered to the highest standards as per the contract agreement.- Ensure maintenance of adequate stock level of all stores items.- Ensure that mechanism of Covid-19 rules and policies is applied. Show less

  • Licenses & Certifications

    • Bachelor of Tourism and Hotels Management