Nokhaze Ilyas

Experience

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  Globe Taxi Association / I and S Inc.

  Jul 2005 - Jan 2007

  General Manager

  • Screened and hired taxi cab drivers • Managed and filed paperwork for all new and current employees and responded to all correspondence from City of Chicago regarding the company• Answered telephone calls and answered most questions otherwise transferred to the appropriate personnel• Installed and maintained new applications for company use• Researched and purchased all new hardware for company use such as PC's, printers, credit card readers, etc.

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  Neotick Inc. LLC / Neural Markets LLC

  Jan 2007 - Sept 2010

  Operations Manager/HR assistant/Office Manager

  Operations Manager• Created new vendor lists according to company requirements and managed all vendor relationships• Created inventory spreadsheets and kept the office's inventory up to date• Built server racks and handled all basic networking operations until a system administrator was hired• Installed operating systems, added hard drives, installed new applications for company use• Researched and purchased computers, projectors, screens, printers, and various other office equipment HR assistant• Filed away confidential files such as new hire paperwork, insurance forms, building leases, and company purchases• Reviewed and implemented the orientation process for employees and trained them on using company software and equipment• Allocated space, with a custom layout, and equipment for new hires and current employees• Assisted with the recruitment process by parsing through resumes and identifying candidates that meet the company’s requirements and criteria Promoted to Office Manager• Worked directly with the CEO and management to develop and implement office procedures and new equipment upgrades• Was responsible for creating a new office environment from scratch• Allocated all equipment, supplies, and furniture for development of the office based upon the requirements of the company• Managed all vendors and transactions from vendors beginning from purchasing, to invoices, to billing• Regularly met with finance and executive departments to verify company procedures and budget requirements• Gained education through work experience about the financial and trading industry• Participated in the calculation of new trading strategies and methods and also developed some for the company Show less

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  Glanbia Performance Nutrition (GPN)

  Aug 2015 - Oct 2018

  Global Service Desk Analyst II

  • Support ALL Global IT issues both internally and with external vendors.• Train staff and other service desk technicians on new policies, procedures, or technologies.• Analyze business bottlenecks and propose/lead projects to assist in relieving those instances.• Install, configure, troubleshoot, and resolve problems on a wide variety of commercial and proprietary software via telephone, remote, and on-site support. Manage users in Active Directory, IDM, SAP, and Microsoft Exchange Servers. • Install, configure, manage desk phones and cell phones via Mobile Device Management resources.• Provide desktop hardware and software problem identification and resolution for all PCs and related equipment with minimal supervision. Imaging and package support with SCCM. Monitor network resources via SolarWinds and assist with the resolution of network, router, switch related incidents. SME for Apple and Mac product integrations in the department. • Complete hardware moves and equipment replacements for all PCs, laptops and all PC related equipment.• Conduct follow-ups to ensure problem resolution and/or service requests are completed to user satisfaction.• Provide detailed documentation in the call tracking system.• Maintain assigned asset type inventory in the appropriate database system. Show less

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  Cicero Public School District 99

  Oct 2018 - Jul 2021

  Infrastructure Manager

  - Manage and Oversee the Operational wing of the Information Systems department in the district. - Create and execute large and small scale projects in the district.- Develop and execute policies and procedures for both the Operational team in the IS Department and cross functionally in the district. - Manage Employees and Assets located throughout the district. - Develop a vision and execute on that vision with the resources available- Manage large and small scale events- Execute and recommend both large and small scall Infrastructure Systems and Network changes. - Administer VMware- Roll out enterprise antivirus software solution- Evaluate and make purchasing decisions on district wide educational apps and technologies Show less

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  CICERO PUBLIC SCHOOL DISTRICT # 99

  Aug 2021 - now

  Director of Technology, Infrastructure and Operations

  Infrastructure Strategy: Develop and implement a technology infrastructure strategy that aligns with the district's goals, growth objectives, and technological advancements. This involves staying current with industry trends and emerging technologies.Network and Systems Management: Manage the district's computer networks, servers, and related hardware and software systems. Ensuring high availability, reliability, and optimal performance.Hardware and Software Lifecycle Management: Oversee the procurement, maintenance, and replacement of IT hardware and software. This includes planning and budgeting for equipment.Operations and Support: Manage the IT helpdesk and support teams to provide timely assistance to end-users and resolve technical issues efficiently. Ensure employees can access necessary technology resources with no disruptions.Security and Compliance: Implement robust cybersecurity measures to safeguard the district's data, infrastructure, and network from potential threats and vulnerabilities. Ensure compliance with industry regulations and standards.Disaster Recovery and Business Continuity: Develop and maintain comprehensive disaster recovery and business continuity plans to minimize downtime and data loss in the event of emergencies or system failures.Vendor and Contract Management: Collaborate with technology vendors and service providers, negotiating contracts, and managing relationships to ensure the district receives the best possible technology solutions.Budget and Resource Allocation: Manage the technology budget, allocating resources efficiently, and controlling costs while maintaining high-quality technology infrastructure and operations.Strategic Partnerships: Collaborate with other departments to understand their technology needs and align infrastructure and operations with district.Team Leadership: Lead and develop a team of IT professionals, including network administrators, system administrators, and support staff. Show less