
Bryan Erickson
Volunteer Representative

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About me
Principal Technical Specialist at Microsoft
Education

Utah Valley State College
1999 - 2001Associate of Science General Business
University of Utah - David Eccles School of Business
2001 - 2003Bachelor of Science Business
Experience

The Church of Jesus Christ of Latter-day Saints
Jan 1997 - Jan 1999Volunteer RepresentativeTrained and supervised groups of 14-18 representatives who reported directly to meResponsible for teaching and motivating large groups of representatives through weekly and monthly training meetings.

IEnhance.com
May 1999 - Jan 2002Account Manager/ Sales RepresentativeGenerated new sales through prospecting and persistence with gatekeepers in order to gain access to decision makers.Managed accounts receivables for over 1,300 clients.Developed quick rapport with doctors and their medical staff to persuade them to take a further meeting either by phone or in person.Responsible for maintaining account base while also up-selling and cross-selling other products to the current customer base.Successful at high paced trade shows where ability to communicate quickly-yet efficiently in order to entice doctors to spend money on the spot is imperative.Sold custom websites to and helped plastic surgeons and other specialized medical doctors to increase their online marketing presence. Show less

The Marketing One
Aug 2004 - Mar 2006Placed in charge of the hiring and staffing needs for the entire team and project.Managed between 20-25 individuals and produced a coordinating and effective schedule for each employee.Instrumental in helping my team increase the average number of weekly appointments by 8, which represented a 27% increase in year over year appointments.Effectively managed the relationship with the vendor to ensure their satisfaction through frequent on-site and face-to-face meetings.Implemented a very successful new daytime team which previously had not been considered due to perceived ineffectiveness. This decision was critical in helping us achieve the increase in weekly appointments. Show less Developed strong strategic alliance to become a reseller of firewall/filter system for educational institutions K-12.Effectively and quickly obtained the appropriate product knowledge and capabilities in order to accurately demonstrate the product.Revived outdated sales call list and manufactured it into a smooth and predictable yet very producing pipeline.Increased sales over 125% within a 5 month time period by diligent prospecting and over the phone sales.Executed a successful sales plan and consistently exceeded monthly quota with little to no supervision. Show less
Senior Call Center Manager
Jan 2005 - Mar 2006Business Development Manager/Inside Sales Rep
Aug 2004 - Jan 2005

Erickson Real Estate
Feb 2006 - Apr 2008Owner/Sales AssociateImplemented a successful lead and follow-up system to prospect for new clients.Increased sales and commissions by 35% in my second year---despite worst housing market in our nation's history.Awarded "Rookie of the Year" at affiliated brokerage in 2006.Built large clientele by working independently while maintaining a high level of sales proficiency.Guided clients through every step of one of the biggest life decisions-including arranging homes to visit, explaining loan options, negotiating sales/list price, explaining legal sales documents.Mastered the ability to quickly qualify a client's ability to purchase a home and become their trusted advisor. Show less

PGP Corporation
Apr 2008 - Jan 2010Inside Enterprise Sales SpecialistManaged and maintained an account base of over 170 accounts within the Fortune 1500.Responsible for the Southwest and Pacific Northwest Territories.Regular job responsibilities included but not limited to 25 prospect calls per day, Web Ex and live presentations on product portfolio to customers, negotiating pricing structure, managing renewals and facilitating purchase orders. Highest closed sales among fellow peers in 2009 - $5.07 million.Responsible for finding prospects and driving the sale of encryption software and professional services through to closure. Worked effectively with re-sellers and partners to up-sell current customers on various PGP software solutions.Closed 68 renewals in 2009 for a total of $1.02 million in revenue, which represents a 20% uplift based on results from cross-sell/up-sell.Awarded Enterprise Inside Sales Representative of the Quarter Q3 2008.Awarded Enterprise Inside Sales Representative of the Quarter Q4 2008. Show less

KLAS
Apr 2010 - Mar 2011Senior Research ManagerWhile at KLAS I was Senior Research Manager. My duties required me to do research with Doctors and their staff regarding their current EHR/PM Software, and what improvements they would like to see. The responses were compiled into reports that would be sold to the companies who provide the software. My other responsibilities were to manage and sell subscription to the HomeCare Division within the Ambulatory Medical Team. I was consistently one of the top 5 producers.

AdvancedMD
Mar 2011 - Oct 2012Provider Direct Account ExecutiveAs part of a rapidly-growing Sales team, I focus on selling directly to physician's offices. AdvancedMD provides Best-in-Class PM, Billing, and EHR solutions, all in a Cloud-based model. My responsibilities cover everything from prospecting, solution analysis and consultation, leading product demonstrations and webinars through the AdvancedMD system, problem resolution, pricing proposals, and closing the deals.

Everyday Health
Oct 2012 - Apr 2013Director of Strategic Partnerships and ConsultingA digital media company marketing SEO, PPC, Social Media, etc. to Specialized Medical Practices such as Plastic Surgery, Cosmetic Dentists and Dermatologists. My responsibilities included determining through research which practices were in need of services, cold calling, finding decision makers, meeting and closing deals. I also attended many trade shows where I consulted doctors in regards to their online digital marketing, discussed newest technology and solutions in digital marketing, and closing them on services such as SEO, PPC, Website Production, Social Media, etc. Show less

Oracle
Apr 2013 - Aug 2019Senior Solution Engineer - CX Applications- Facilitation of the Oracle Service Cloud (RightNow) product solutions and architecture to prospects and customers through in person presentations and demonstrations. - Oracle Service Cloud, Engagement Cloud and Oracle Policy Automation product expert- Supporting and providing the technical pre-sales efforts/needs of Up-Market(Enterprise) sales teams across all market segments/industries.- Uncovering the business needs of Up-market Organizations in industries that include High Tech, Retail, Financial Services, Life Sciences, Health Care, Automotive and Higher Education. Show less

Zendesk
Aug 2019 - Jan 2022Enterprise Solutions Consultant
Microsoft
Jan 2022 - nowPrincipal Technical Specialist
Licenses & Certifications
- View certificate

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
MicrosoftAug 2022
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