Patricia Kanach, PHR, SHRM-CP

Experience

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  Morristown Memorial Hospital

  Jan 1994 - Jan 2008

  Employee/Patient/Physician Liaison

  • Met with 50+ patients and families daily to plan and manage non-medical needs during their inpatient stay• Initiated and maintained open lines of communication for patient/ family concerns, complaints and needs• Acted as mediator between physicians and their patients to assist with communication • Communicated and coordinated with staff and upper management assessing and prioritizing patient needs• Acted as liaison to other hospital departments to facilitate the resolution of patient issues and to ensure that their quality of work was at their highest standards for our patients• Integral partner of the Atlantic Health Employee Satisfaction Committee (“Fortune 100 Best Companies to Work For” List)• Facilitated resolution of both clinical and non-clinical employee/physician/patient issues• Coordinated patient/hospital services throughout their hospital stay• Worked to maintain and increase customer satisfaction scores as well as developed and implemented programs to improve service• Tracked and reported standardized patient satisfaction scores for an inpatient unit and educated caregivers and management on monthly survey results• Managed, trained and scheduled a group of volunteers to service cardiac patients• In charge of departmental payroll servicing 110 employees Show less

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  Healthstar Communications

  Sept 2008 - Jan 2011

  HR Generalist

  HealthSTAR Communications is the largest independent global healthcare marketing services company in the world. As HR Generalist I supported the Practice Therapeutics Division as the primary point of contact in all human resources matters and involved in ancillary HR functions for all other HealthSTAR companies.Primary HR support person and business partner for Practice Therapeutics’ field force of 130 professionals (contracted by Novo Nordisk and Shire Pharmaceuticals)Advised management with interviewing, hiring, terminations, promotions, performance review, safety concerns and handled HR workplace issues and investigationsWorked with senior management to create, update and execute HR policies and proceduresDeveloped and conducted on-boarding, new hire and management training programs Presented at Novo Nordisk’s National POA and Quarterly Management MeetingsManaged leaves of absences ensuring compliance with FMLA and appropriate state leavesDeveloped and ensured compliance of all federal and state guidelines as they relate to HR, including FLSA, sexual harassment, employee records/files, I-9s, etc.Responsible for instituting company-wide sensitivity training and new hire background checksPrepared documentation and processed payroll change data for each pay period Managed all workers’ compensation claims for each unitConceived, developed and managed employee incentive and training programs and special projects to increase productivity and employee morale while decreasing turnover:o Created and managed Rewards and Recognition Programo Developed, assembled and published a quarterly national field-based newslettero Initiated and managed HealthSTAR’s “Evening Stars” training, mentoring and peer tutoring programso Created and implemented morale boosters and team building eventso Designed, implemented and maintained HealthSTAR’s internet and internal intranet website Show less

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  Insperity

  May 2011 - now

  In my role at Insperity, I am responsible for creating a "WOW" experience when leading interactions with external and internal customers by consistently exceeding expectations. My responsibilities include; delivery of HR service solutions that positively impact our clients' businesses and result in retention and growth; pro-actively consult and regularly follow up/review with clients in order to develop, implement, and monitor HR performance management items associated with service plans; identify legal requirements and government reporting regulations effecting HR functions; and insure clients' policies, procedures and actions are in compliance with federal, state and local regulations.As a valued member of Insperity’s Eastern Region Field Services Group, our team delivered human resources services resulting in a 96% overall client satisfaction and retention rate. Our 2.3 billion dollar HR and business solutions provider is continually recognized as one of Americas Best Places to Work. From on-boarding to terminations, policy creation and institution, performance management, conflict resolution, employee relations, employee engagement and retention, organizational surveys, rewards and recognition programs, team building and most importantly federal, state and local compliance, I am responsible for providing your company with the best possible HR solutions. Show less Insperity, a trusted advisor to America’s best businesses for more than 25 years, provides an array of human resources and business solutions designed to help improve business performance. InsperityTM Business Performance Advisors offer the most comprehensive Workforce OptimizationTM solution in the marketplace that delivers administrative relief, better benefits, reduced liabilities and a systematic way to improve productivity. Founded: April 1986Headquarters: Houston, TexasLocations: 56 U.S. offices2011 Revenues: $2 billionNo. of Corporate Employees: 1,900No. of Clients/Customers: More than 100,000 businesses with over 2 million employeesStock Exchange/Ticker: NYSE/NSPPrimary ServicesInsperity provides a wide range of business performance solutions that enable business owners to be more systematic and strategic about the role that people play in the success of a company. Core services include:Full Service HRPerformance ManagementExpense ManagementTime and AttendanceOrganizational PlanningRecruiting ServicesEmployment ScreeningRetirement ServicesInsurance Services Show less

  • Manager, HR Services

    Oct 2019 - now

  • Senior HR Specialist

    Oct 2012 - Oct 2019

  • HR Representative

    May 2011 - Oct 2012