Dipankar Sanyal

Experience

• 

  Freelance

  Feb 2013 - Feb 2016

  Freelance Video Editor

  Directed, Shot and Edited over 17 Music Videos. Collaborated with internationalartists. Featured on MTV Indies, VH1, ALL ABOUT THE ROCK UK, London Radios andmore. Worked as a freelance cinematographer and editor for various commercialprojects, wedding videos and documentaries

• 

  Shaadi Clickers

  Apr 2016 - Nov 2020

  Wedding Film Editor

  Shaadi Clickers’ is a team of professional wedding photographers based in Kolkata.With an industry experience of 7 years. My role in this company was to capture andedit professional looks wedding films, managing the relationship between the teammembers and the clients during and post events.

• 

  Salesforce

  Jun 2021 - Oct 2021

  Salesforce Training and Certification

  I have completed my Salesforce Admin certification on my 1st attempt and I havebeen training on Salesforce Trailhead, currently having 1,00,000+ points, 100+ badgesand 5 super badges.Super-Badge:1.Business Administration Specialist2.Security Specialist3.Lightning Experience Reports & Dashboards Specialist4.Process Automation Specialist5. App Customization Specialist

• 

  IQVIA

  Nov 2021 - now

  Software Developer

  IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare forward. Together with the companies we serve, we are enabling a more modern and effective healthcare system and creating breakthrough solutions that transform business and patient outcomes.As a Salesforce CRM Specialist at IQVIA. I embarked on a dynamic journey in the healthcare sales force domain. My contributions spanned a range of responsibilities. Successfully completed internal product certifications, ensuring that I possessed the requisite expertise to navigate and optimize our CRM system. Acquired a comprehensive understanding of our internal incident management processes and the tools at our disposal. This expertise allowed me to address user inquiries and incidents with prompt and effective solutions. Managed technical incidents and offered technical application support, resolving issues promptly and ensuring a seamless user experience.Provided platform functionality support such as org management, ensuring that our CRM system operated smoothly and efficiently for the entire team. Demonstrated a proactive approach to system maintenance, vigilantly monitoring system health and promptly resolving issues to minimize disruptions.Demonstrated the ability to work effectively as both a team player and an independent contributor, maintaining a balanced approach to meet team and individual objectives. Exhibited confidence and independence in interactions with clients and stakeholders, ensuring their requirements were met and expectations exceeded. Show less