Deep Enrich
Brandy Gilles
49 followers
Phoenix, Arizona, United States
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About me
IT Support Manager at Northern Arizona University
Education
Northern Arizona University
1997 - 2002Bachelor of Science - BS Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma ProgramActivities and Societies: Cowden Hall Resident 1997-99; Cowden Hall Late Night Computer Lab Aide 2000-2001
Northern Arizona University
2002 - 2006Master of Education - MEd Educational/Instructional TechnologyNorthern Arizona University
2009 - 2010Graduate Certificate Professional, Technical, Business, and Scientific WritingNorthern Arizona University
2013 - 2015Graduate Certificate Assistive/Augmentative Technology and Rehabilitation Engineering
Experience
Northern Arizona University
Oct 1999 - nowWorking with NAU's Extended Campuses Department, I provided IT Support for NAU's Statewide Community (i.e. those living/working outside of Flagstaff, AZ). Provided support for faculty/staff/students on NAU-provided equipment, including imaging, software installations, hardware repairs and more. Support for Statewide classrooms and computer labs included, but was not limited to: computer application assistance/installation, computer installs/reimaging, maintain/update/replace computer lab and classroom devices (computers, monitors, printers, projectors, etc). Show less
IT Manager
May 2022 - nowInformation Technology Support Analyst, Lead
Aug 2016 - May 2022Information Technology Support Coordinator
Jan 2009 - Aug 2016Technology Support Specialist
Sept 2005 - Jan 2009Student Employee-Technical Support
Mar 2003 - Sept 2005Student Employee-Media Technician
Mar 2001 - Mar 2003Student Employee-Lab Aide
Oct 1999 - Mar 2001
ITutorGroup
May 2019 - Oct 2021English Second Language Instructor
VIPKid
Sept 2019 - Oct 2021English Second Language Teacher
Phoenix College
Oct 2022 - nowAdjunct Instructor
Licenses & Certifications
- View certificate
HealthyU 2020
Northern Arizona UniversityJul 2020
- View certificate
Cert Prep: ITIL® 3 Foundation
Lynda.comMay 2019
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