Maria C.

Experience

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  Jet Airways

  Jan 1995 - Dec 2000

  In-Flight Cabin Manager

  ➤ Ensured safe work environment by conducting effective safety briefings following OHS standards. ➤ Registered error- free output while maintaining a high standard of accuracy and quality➤ Received Customer Appreciation letters for excellent client service➤ Ideated, designed and implemented ‘The Silver Service’ (Pre Plating) for business class passengers➤ Steered pre-flight briefings, maintained service standards and delegated assignments to junior cabin Crew on board.➤ Involved in “on the job training” on board for new senior cabin crew members to start the Delhi/Chennai base Show less

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  Emirates Airline

  Mar 2001 - May 2014

  ➤Integrating learning and development process into organizational structure to nurture skills & competencies of the team. ➤ a Trainer (Emirates) in Soft Skills & Safety Procedures (Pilots & Cabin Crew) for 9 years, delivered a varied range of training courses within a multi-cultural corporate environment. ➤Impart training on Soft Skills and Product/Services to the Team Members to ensure quality service delivery.➤Developing high impact training strategies to turn mediocre performers into high performing, dedicated performers.➤Steering an integrated approach towards Leadership Development to achieve organizational goals and individual and group effectiveness. ➤Carrying out performance appraisal to identify high fliers to groom them to take up positions of higher responsibilities, thereby developing a next level of leadership in the organization.➤Assessing training needs and arranging training sessions to keep skill-level of the men up-to-date with global standards.➤Facilitating training support and the administration of training content management to keep content updated and take corrective actions on deviations, if any.➤Conceptualizing and implementing need based process modifications like developing material, modules and processes of training after thorough analysis to enhance operational efficiency and optimize resource utilization.➤Putting into place a structured feedback mechanism to assess effectiveness of the training programmes. Analyzing the feedback inputs to improvise the system of training delivery.➤Assist in formulating budget for training sessions, reduce cost and ensure completion of trainings in scheduled time and budget.Initiating disciplinary hearings as and when required and attending quarterly management meetings to review and develop processes and product development.➤Chairperson of the pre-flight briefing and debriefings and briefed the crew members about latest changes in procedures and significant company notifications. Show less ➤ Steering learning & development initiatives for a multicultural team of 16-30 personnel to develop a cohesive, talented, engaged and inspired team➤ Addressing customers' queries/complaints and evolving quick resolutions within minimum turnaround time➤ Cultivating customer relationships (internal or external) to ensure that the customer perspective is the driving force behind all value-added business activities➤ Interacting with clients and offering them effective service solutions in a timely manner.➤ Administering a crew to ensure highest standards of performance are achieved and maintained on every flight➤ Directing and leading employees’ for good performance and delivering regular one-to-one feedback on performance basis. Addressing under-performance through timely intervention and provision of support.➤ Implementing best industrial practices and procedures to ensure service delivery standards are met on every flight. ➤ Investigating passenger complaints and determining the root cause. Follow up with crew, guided and recommended improvements on previous areas of development and acknowledged good performance Show less

  • Trainer

    Mar 2006 - May 2014

  • Trainer in Human Factor (CRM -Crew Resource Management) -Soft skills

    Mar 2006 - May 2014

  • Brand Manager (Inflight-Cabin)

    Mar 2001 - May 2014
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  Inspire Today

  Jan 2014 - now

  - Developed and implemented organization-wide Learning & Development strategy to meet institutional requirements.- Collaborated effectively with individuals at all job levels to align goals and achieve organizational success.- Conducted Training Needs Analysis to identify individual and institutional developmental needs.- Drove and facilitated the implementation of L&D plans, ensuring smooth execution and impactful outcomes.- Prepared and tracked annual L&D budget, created/updated Training Calendar, and monitored training attendance.- Familiarity with diverse training methods, including mentoring, coaching, e-learning, workshops, and simulations.- Demonstrated ability to plan, multitask, and effectively manage time.- Possessed strong computer and database skills.- Identified and assessed current and future training needs for continuous improvement. Show less Summary (including disclaimer):With 18 years of international flight attendant experience, including 14 years with Emirates and 4 years with a domestic airline in India (Jet Airways), Maria is dedicated to helping aspiring flight attendants achieve their dreams. As an Aviation Career Coach and Interview Preparation Expert, Maria leverages her expertise to provide job seekers with the necessary skills and knowledge to excel in airline interviews. It is important to note that Maria does not engage in airline recruitment; her sole focus is on preparing individuals for interviews. Through personalized guidance and proven strategies, she empowers individuals to confidently navigate interviews, avoid common mistakes, and secure their desired positions. Maria's extensive professional background positions her as a trusted resource for job seekers, offering invaluable insights and enabling them to present themselves effectively to prospective employers. Show less Empowering Self-Care Mentor: Nurturing Mental Health for SuccessAs someone who has personally experienced and overcome weight issues, depression, and as a certified Emotional Freedom Techniques (EFT) practitioner, I am passionate about promoting mental health and well-being. In today's world, self-care plays a vital role in achieving personal and professional success.Drawing from my own journey, I understand the importance of being kind to oneself and replenishing inner resources. Genuine self-care activities, coupled with EFT, offer transformative benefits for the mind and body. Together, we can explore the power of emotional healing and release limiting beliefs.Here are the key benefits of self-care and EFT:1. Enhanced resilience: Develop the ability to bounce back from challenges and build emotional strength.2. Improved self-esteem: Embrace self-acceptance, self-love, and a positive self-image.3. Increased emotional well-being: Alleviate stress, anxiety, and depression by addressing and releasing emotional blocks.4. Balanced weight management: Cultivate a healthy relationship with food, body, and self-image, achieving sustainable well-being.5. Empowered mindset: Transform limiting beliefs, increase self-confidence, and unlock your full potential.6. Greater self-awareness: Develop a deeper understanding of your emotions, triggers, and inner patterns.By combining self-care practices with the powerful techniques of EFT, we can foster holistic growth and well-being. Together, we will navigate your personal journey, empowering you to thrive both personally and professionally. Let's embark on a transformative path towards mental health, embracing self-compassion, and unlocking your true potential. Show less In general, executive presence is a persona that lets everyone around the person know that he or she is in charge, confident and capable of leading/ managing others.Where as Professional Presence is a dynamic blend of poise, self-confidence, control, and style. Once acquired, it permits you to be perceived as self-assured and competent. These qualities are quickly perceived the first time someone meets you.Where as Gravitas is usually associated with perceptions of influence, authority, dignity and importance. The strength of this association is so strong that it leads others to feel more confident with the person that has gravitas despite their levels of experience, education or skills.Increasing your external gravitas helps you to increase your personal confidence – something we all need in our professional lives. You'll get people's attention quicker and keep it. You're more likely to get the answer you want from your audience, whether that be a group or an individual.Blending all the above Show less

  • Senior Learning and Development-Consultant

    Jan 2015 - now

  • Aviation Career Coach and Interview Preparation Expert

    Mar 2015 - now

  • Nurturing Mental Health and Well-being for Success

    Jun 2014 - now

  • Executive Presence

    Jan 2014 - now
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  Career Achievers Hub

  Jan 2020 - now

  Founder- Online

  🌟 Unlock Your Full Potential! Join our self-development programs to supercharge your growth journey. 🌟Are you a corporate employee, business professional, or student seeking to maximize your growth potential? Look no further! Our goal is to empower 100,000 individuals like you with outstanding self-development programs that will elevate your career to new heights.🎯 Step 1: Setting GoalsDiscover the power of goal-setting and learn how to define clear objectives that align with your aspirations. Our experts will guide you through proven techniques to set SMART goals, fueling your motivation and providing a clear roadmap to success.📋 Step 2: PlanningCraft a comprehensive plan that bridges the gap between where you are and where you want to be. Gain insights into effective planning strategies that optimize your time, resources, and efforts. Learn to prioritize tasks, manage deadlines, and stay focused on your ultimate career objectives.💡 Step 3: ImprovingContinuous improvement is key to staying ahead in today's dynamic world. Enhance your skills, knowledge, and expertise through our carefully curated programs. We offer a diverse range of workshops, training sessions, and resources to sharpen your abilities and stay competitive in your industry.🚀 Step 4: StrategiesMaster the art of strategic thinking and decision-making. Acquire valuable insights on developing effective strategies that propel your career forward. Learn how to identify opportunities, overcome challenges, and leverage your strengths to achieve long-term success.By joining our self-development programs, you will gain access to a powerful formula consisting of these four unique steps. This formula has proven to be a game-changer, delivering immediate results and propelling individuals like you towards becoming career achievers.Don't miss out on this transformative opportunity! Join us today and embark on a remarkable journey 🌟✨ Show less