Shafiq Ur Rehman Shaikh

Experience

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  ABN AMRO Bank N.V.

  Nov 2006 - May 2008

  Retail Banking & Relationship Officer

  • Handle transactions and answer customer queries. • Decipher customer needs and offer the best solution based on proper company policies and effectively communicate ideas, suggestions and answers.• Refer customers to people who specialize with the type of problem or query they present.• Complete complex money-related transactions.• Offer upgrades and new banking services or products.• Core processing of account opening, maintenances and customer instructions.• Error free processing and being highly productive.• Quality Assurance of account opening form and KYC (Know your customer) documents, (ID and Address proof) and data entry of forms. Show less

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  Habib Bank Limited

  Jun 2008 - Apr 2015

  Assistant Operations Manager

  • Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks.• Develop and enforce sound policies and structures for the growth of the company.• Create a strong workforce by developing competent individuals in the banking operations team. • Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed.• Create and implement long term business plan to ensure continuity of business operations in the long run.• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.• Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses. • Collaborate with heads of other units to develop best practices for successful banking operations.• Delegate tasks to members of the operations team. Show less

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  ADIB - Abu Dhabi Islamic Bank

  May 2015 - May 2017

  Senior Officer

  • Promote bank retail products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.• Provide Sales MIS to Team Leader on regular basis.• Provides ongoing customers and market feedback to Sales Manager to improve the business.• Build and maintain effective business relationship with customers.• Ensure the submitted customer applications and documentations are complete and error free.• Assist in conducting promotional activities & meetings to achieve the budgeted sales volumes.• Inform customers of current promotions and discounts.• Maintain positive business and customer relationships in the effort to extend customer lifetime value.• Develop strategies for more effective sales, both individually and as part of a team.• Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review.• Source and work customer referrals.• Answer all customer questions accurately; prioritize and/or escalate as needed. Show less

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  EFU Life Assurance Ltd.

  Jun 2017 - May 2019

  Business Unit Manager

  • Managing, Implementing, and deploying new business processes to increase sales.• Meet or exceed monthly and annual sales goals through the team. • Responsible for hiring and recruitment of own team.• Floor and field training to the team and retain existing and entertain new clients.• Spend maximum time to achieve regular sales of new business in order to attain company's sales objective.• Report to the regional manager about daily activity of the team.• Prepare timely reports of sales forecasts and field activities regarding customer sales and products. Show less

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  Majid Al Futtaim

  Jun 2019 - now

  Credit Officer

  • Engage potential customers in dialogue that opens opportunities• Commit to departmental and individual quotas/goals• Meet company expectations for excellent customer service• Update contacts database when necessary• Provide information regarding product/service in an engaging manner• Answer all customer questions honestly and accurately• Function as part of the team with sincere enthusiasm• Activities perform like Easy and Quick Cash, Balance Transfers, Easy Installment Plans, Protection Plans, Spend Activation's, Information updates and Card Upgrades Show less