Daniel Salib

Experience

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  Concentrix

  Jan 2020 - Mar 2022

  Supporting enterprises with their network topologies and troubleshooting the following technologies:- Distributed File System Namespace (DFS-N)- SMB and File Sharing (with its dialects and interaction with other technologies like DFS-N and DFS-R)- Offline Files (CSC)- DHCP- DNS- DirectAccess- AOVPN (IKEv2 & SSTP)- TCP/IP protocol, network performance, and stacks- 802.1x & 802.11- Hyper-V networking (VMQ, RSS, vRSS, VMMQ, and LBFO/NIC Teaming)- Background Intelligent Transfer Service (BITS)- Network Connectivity Status Indicator (NCSI)- IP Address Management (IPAM) Show less • Taking ownership of customers’ technical issues and seeing problems through to resolution is a key part of the Azure AD role.• Guide our customers through the troubleshooting process by working closely to gather the appropriate information.• Experience with Microsoft 365 products like Microsoft Teams, SharePoint, Exchange, Outlook, Office 365 desktop is beneficial as Azure AD integrates with these services.• Engage the escalation support (SME) for assistance with unresolved queries.• Deliver service support to end-users, Diagnose and resolve technical issues.• Offer alternative solutions where appropriate with the objective of retaining customers and clients. Show less

  • Windows Networking Support Engineer

    Dec 2020 - Mar 2022

  • Microsoft 365 Support Engineer

    Jan 2020 - Dec 2020
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  Gigmo Solutions

  Mar 2022 - May 2022

  Microsoft 365 Support Engineer

  Take ownership of customer’s technical issues and see problemsthrough to resolution.Guide our customers through the troubleshooting process byworking closely to gather the appropriate information.The product I worked on ( Microsoft Teams- Microsoft Sharepoint -Microsoft Exchange - Outlook - Office 365 desktop )Engage the escalation support (SME) for assistance with unresolvedqueries.Coordinate with other departments and/or carriers when required.Being an ambassador for the customer by identifying improvements,providing feedback, and proposing solutions.Deliver service support to end-users, Diagnose and resolve technicalissues.Follow standard processes and procedures.Offer alternative solutions where appropriate with the objective ofretaining customers and clients Show less

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  Microsoft

  May 2022 - Mar 2023

  Windows network support engineer

  Take ownership of customers’ technical issues and see problems through to resolution.Guide our customers through the troubleshooting process by working closely to gather the appropriate information.Supporting enterprises with their network topologies and troubleshooting the following technologies:- Distributed File System Namespace (DFS-N)- SMB and File Sharing (with its dialects and interaction with other technologies like DFS-N and DFS-R)- Offline Files (CSC)- DHCP- DNS- DirectAccess- AOVPN (IKEv2 & SSTP)- TCP/IP protocol, network performance, and stacks- 802.1x & 802.11- Hyper-V networking (VMQ, RSS, vRSS, VMMQ, and LBFO/NIC Teaming)- Background Intelligent Transfer Service (BITS)- Network Connectivity Status Indicator (NCSI)- IP Address Management (IPAM)Engage the higher level of support for assistance with unresolvedqueries.Coordinate with other departments and/or carriers when required. Show less

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  Amazon Web Services (AWS)

  Mar 2023 - Sept 2023

  Cloud Support Engineer

  Provide technical support to customers via email, phone, and chat on AWS cloud services and products.Troubleshoot and resolve customer issues related to Windows server environments, including network, storage, and security configurations.Collaborate with AWS technical teams to identify and escalate customer issues that require further investigation.Document customer interactions and solutions in a CRM system.Participate in on-call rotation to provide 24/7 customer support.Communicate with customers in the French language to provide technical support and guidance.Continuously update and improve technical skills by participating in training and development programs.Contribute to knowledge management initiatives by creating and updating technical documentation and articles.Develop and maintain positive relationships with customers by providing excellent customer service. Show less

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  Microsoft

  Apr 2024 - now

  Modern Work Technical Specialist

  In my role as a Modern Work Technical Specialist at Microsoft, I focus on empowering organizations through digital transformation with innovative workplace solutions. Key responsibilities include:• Technical Decision Ownership: Securing customer commitment to Microsoft technology for workplace transformation.• Solution Demonstration: Showcasing the capabilities and benefits of Microsoft 365 • Sales Collaboration: Partnering with sales specialists to identify and pursue new business opportunities.• Customer Advisory: Acting as a strategic consultant to enterprise customers, guiding them through digital transformation.• Business Impact: Driving the adoption and usage of Modern Workplace solutions, contributing to sales and usage targets.• Team Synergy: Collaborating with a diverse virtual team to deliver impactful results and lead industry transition. Show less