Syed Hassan Raza

Syed Hassan Raza

Corporate Customer Service

Followers of Syed Hassan Raza84 followers
location of Syed Hassan RazaBirmingham, England, United Kingdom

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  • Timeline

  • About me

    E-commerce | Operations Management | Category & Inventory Management | Supply Chain Management | Retail Planning

  • Education

    • University of Hertfordshire

      2021 - 2023
      Master's degree International Business
    • Forman Christian College (A Chartered University)

      2010 - 2014
      Baccalaureate Business Studies

      Bachelor's in Business StudiesMajor: Operations ManagementMinor: Psychology

    • University of Management and Technology - UMT

      2014 - 2016
      Master of Science - MS Supply Chain Management
    • Beaconhouse

      1999 - 2008
      Matriculation Sciences
    • Forman Christian College (A Chartered University)

      2008 - 2010
      F.A. Intermediate Humanities
  • Experience

    • Barclays Corporate Banking

      Jul 2013 - Aug 2013
      Corporate Customer Service

      Redesigned payment approval and execution process to reduce time by 60%.

    • Service Sales Corporation (Pvt.) Limited

      Nov 2015 - Mar 2017
      Inventory Officer

      Developed an Excel-based system for tracking nation-wise dispatch for the new season product range.Created an Excel-based worksheet to ensure size-level replenishment of top-selling sandals for over 100 stores nationwide.Analysis of Sales at Store Level. Stock management for a fast sell-through. Maintaining and Monitoring Warehouse Inventory Data. Track stock levels, sales growth, and shop performances and arrange transfer of inventory from the warehouses to the stores. Show less

    • Firhaj Footwear (PVT) LTD

      Mar 2017 - Mar 2021
      Category Planner (Hush Puppies)

      Launched the affordable slides and flip-flops category, contributing PKR 30 million in sales annually.Managed the launch of the scarves category from end-to-end, resulting in brand diversification.Sourced non-finished goods for local assembly thus maintaining margins while reducing sales price despite inflation and remaining competitive in the market.Analysing & Reporting business performance on Items, Categories, stores, District level & sharing information with HOD, relevant departments/stakeholders & CEO. Presenting business reviews to share insights about performance & future strategy. Maintain stock movements, generate sales, and buy plan. Forecasting on SKU level and placing Purchase Orders to various vendors. Placing purchase orders to vendors to ensure stock availability for all in-demand products. Tracking & Reporting in-season performance measures such as Sell-through, Inventory Turnover, SFS, GM & GM%, ITO & NDI’s. Follow up & coordinate with vendors and logistics team to ensure on-time and correct delivery of the product. Evaluating, planning, and managing merchandise offerings Suggesting markdown analysis and recommendations. Product design and development follow-ups with various vendors. Follow-up with retail operations team on monthly sales targets. Show less

    • GrocerApp

      Apr 2021 - Sept 2021
      Assistant Category Manager

      Ensured 90%+ availability in critical categories such as Frozen foods and bakeries thus minimizing sale loss.Developed sales promotions for maximum stock liquidation in slow-moving categories.Expanded assortment range on App by adding 2 new categories thus increasing the customer base.

    • Booker Group

      Jan 2022 - Aug 2022
      Trading Assistant

      – Responsible for the Tobacco replenishment section and customer dealing.– Managed shifts with 100+ customers on cash & card transactions at main checkout.– Maintained products on shelves as per expiry date.

    • Inditex

      Aug 2022 - Feb 2025
      Stockroom Associate

      – Ensure the 25R replenishment is actioned accurately and in a timely manner.– Maintain excellent standards in the stockroom processing overstock in the correct order following company guidelines.– Complete store closure operation and setup store and stockroom for next morning delivery

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Syed Hassan Raza
      Arfa Khan Gold Medalist Lahore Board of Intermediate & Secondary Education Oct 2010 For securing 1st position in Psychology examination, Board of Intermediate & Secondary Education Lahore.