Fatih Ferah, MBA, PMP®, AWS SAA

Experience

• 

  Nortel Networks

  Aug 2008 - Dec 2010

  Senior Global Product Support Engineer

  • Worked as Level 2 product support engineer in Trunking Global Product Support department closely with worldwide Nortel customers in order to troubleshoot signaling problems in Wireline networks• Collected data from customer networks to identify the root cause of problems• Identified and solved Nortel’s DMS and CS2K product software problems• NGN Network Products (CORE,GWs)• Created, tested and reviewed software fixes• Provided solutions to signaling problems in a timely manner• Reported frequently occuring signaling robustness issues and assisted design teams to improve DMS and CS2K (NGN) software• During 2.5 years of experience in this organization, mentored 4 engineers in department, involved in director level meeting and handled escalations• Also worked with management and other Nortel sites to improve the quality of the process. Show less

• 

  AVEA

  Sept 2011 - Oct 2012

  Mediation System Operation Senior Specialist

  • Responsible for Billing&Charging , Services Data Profile Managemet and Operations.• I have responsibilies of GSM provisioning and database systems.Also , product development needs , system changes and provide technical advise for new deployments.• Monthly reporting to management level related with system performance and taking neccessary action for system improvement.• UNIX ,Shell Scripting , Oracle Database, SQL , System Administrator are the key words of current job for the technical point of view. Show less

• 

  Vodafone

  Oct 2012 - Feb 2015

  • Responsible for MNP System of CRM Applications.• Process Development for MNP application to mantain the stability of Port-IN&Port-OUT Process• Responsible for the successful ongoing operation, coordination and management of Client-Server based technology solutions (Applications) and platforms across LAN, desktop, midrange UNIX and Windows servers.• The Technology Service Owner is a key role which works in conjunction with other Service Owners and business department to ensure end-to-end quality of applications.• This role is responsible for 7/24 service availability, management, configuration, performance-tuning and utilization of applications.• CRM system to manage servers and related applications, the establishment of the necessary infrastructure for new applications, the provision of this performance.• CRM projects to be the live environment, living environment and the criteria to be taken in order that projects the desired time, database or application related to the question posed by the debug defect detected and the opening of the related department. Show less • Responsible for Billing&Charging Provisioning, Services Data Profile Managemet, new Promotion&Campaign development and deploymets. • I have responsibilies of GSM Provisioning,Promotion,Campaign Applications and also database systems as service owner. • Immobilizing Product Development needs , system changes and provide technical advise for new deployments. • Monthly reporting to management level, related with system performance, system faults and taking neccessary action for system improvements. • UNIX ,Shell Scripting , Oracle Database, PL/SQL , System Administrator, Application Administrator are the key words of current job for the technical point of view. Show less

  • Senior CRM&MNP Engineer

    Sept 2013 - Feb 2015

  • Senior Provisioning&Promotion Engineer

    Oct 2012 - Sept 2013
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  NETAŞ

  Mar 2015 - Dec 2020

  • İmproving knowledge and handling of project and program management methodology and techniques in PMO Office.• Good understanding of the wider objectives of the program.• Ability to work positively with the wide range of individuals involved in PMO Office management.• Continuous improvement for strong leadership and management skills to extend the PMO Office capability.• Responsible for budgeting and resource allocation procedures to build up efficient PMO organization. • The ability to find innovative ways to resolve problems for over all organization.• Daily program/project management throughout the program/project life cycle.• Defining the program/project governance (controls).• Planning the overall program/project and monitoring the progress.• Managing the program’s/project's budget.• Managing risks and issues and taking corrective measurements with project managers.• Coordinating the projects and their interdependencies.• Managing and utilizing resources across project management office• Managing stakeholders/project management office staff communication.• Aligning the deliverables (outputs) to the program’s/project's outcome with the aid of the business change manager.• Managing the main program documentations such as the program initiation document. Show less • Define the scope of the project in collaboration with senior management• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project• Determine the resources (time, money, equipment, etc) required to complete the Project• Develop a schedule for project completion that effectively allocates the resources to the activities• Review the project schedule with senior management and all other staffthat will be affected by the project activities; revise the schedule as required• Determine the objectives and measures upon which the Project will be evaluated at its completion• Execute the project according to the project plan• Develop forms and records to document project activities• Set up files to ensure that all project information is appropriately documented and secured• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project• Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the Project• Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards• Ensure that the project deliverables are on time, within budget and at the required level of quality• Evaluate the outcomes of the project as established during the planning phase• Write reports on the project for management and for funders• Communicate with funders as outlined in funding agreements• Monitor and approve all budgeted project expenditures• Monitor cash flow projections and report actual cash flow and variance to senior management on a regular basis (monthly/bimonthly)• Manage all project funds according to established accounting policies and procedures• Ensure that all financial records for the project are up to date Prepare financial reports and supporting documentation for funders as outlined in funding agreements Show less • Responsible for end to end Genband Voip / Software / Application Solutions Deployment Projects as Technical Project Administrator of integration process• Supporting Pre-Sales Team Activities as Product point of view.• Attending Project Meetings based on the Project Schedule • Providing up to date Product Solutions as a part of Transformation / Migration Projects • According to the Customer needs responsible for Special Training Activities as Project or Time Based Consultancy Expert.• Performing Customer Visit Activities due to the Project Plan.• Running UAT Test Process for Project Closure and Acceptance.• Weekly Reporting to the Project Business Team in the Scope of the Project Plan.Key Words: Technical Project Expert , Project Management, System Transformation and Integration, System İmprovement, Technical Solution Consultancy.Network Product Experience : NGN Network Products ( Soft Switch / Gateway / Voip Applications ) and GSM Network Products ( HLRs and Call Routing Nodes )IT Product Experience : CRM / Mediation / Provision / Promotion / Campaign / MNP / Internet Profile Management Application / LDAP Service as Active Application Administrator Experience Show less

  • Manager Project Management Office

    Dec 2018 - Dec 2020

  • Senior Project Manager

    Aug 2015 - Nov 2020

  • Professional Services and Product Expert

    Mar 2015 - Aug 2015
• 

  Data Market

  Dec 2020 - May 2021

  Technology Program Manager
• 

  PwC

  May 2021 - now

  Executing and managing technology programs, projects, technology consulting projects and business development activities, product management and IT & Software implementations. Having responsibilities offering, initiating and executing internal or external Digital Transformation Projects and process improvement activities. Also acting as Project Management Professional and Cloud Solution Architect. Skills: Project Management Office ( PMO ) · Project Management · Project Portfolio Management · Digital Product Development · Technology Management Consulting · Business Development · Digital Transformation · Agile Project Management · Program Management · AWS Cloud Architect Show less

  • Senior Manager Project Management Office

    Aug 2023 - now

  • Manager Project Management Office

    May 2021 - Sept 2023