Rinki G.

Experience

• 

  Tata Consultancy Services

  Sept 2011 - now

  Within the scope of my present role, I am primarily accountable for bringing out the best of vendor’s staff by providing training, coaching, development, and motivation. Reviewing and continuously fine-tune all existing operational SOPs and incorporate changes, where necessary, to reflect proper control and regulatory requirement are in place. Perform Continuous review to streamline processes/workflows to improve cost-effectiveness and work efficiency Promoting change and drives strategic initiatives through strong partnerships across the organization, displaying personal resilience and skills to lead through change, creating a shared vision building joint ownership My job duties include: Work with KYC management team to develop target operating model, covering people, process and technology Support consistent hiring and performance management practices; promote process improvement ideas and share best practices across the segment/group Develop the on-going KYC training plan to develop and enhance staff knowledge of business and product Manage AML/KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion Handle KYC Operations project book of work, including strategic program roll out, major and minor system enhancements Work towards developing globally consistent process and practices Create efficiencies through on-going utilization of low-cost centers for data management Show less As per my previous role, I served as a key member in setting up parallel BCP location and leading/training the quality team to ensure chargeback efficiency. Offered daily direct reports to the clients for TAT & SLA monitoring and monitored the individual performance of direct reports Met Team standards for quality, performance and productivity and analyzed reports used to facilitate daily submissions tracking and validation, and the dispute resolution process. Supported customer service group when needed and also executed Functional testing and UAT signoff of system/process enhancements Show less As Team Lead – Australia Wealth Management, as managed all Account openings for Individuals and Corporate clients except cash transactions. Ensuring compliance with all AML laws, regulations, and guidelines, OFAC, CIP, KYC, customer/transaction monitoring. Maintained ongoing compliance with AML Standards & regulatory requirements by liaising with Senior Managers, Lines of Businesses & other departments Executed the KYC screenings and documented the information obtained on the clients as global KYC procedures. Coordinated with clients, front office, credit, legal, technology and operations as part of the KYC process. Oversaw Funds transfers and Term Deposit bookings while leading a team of 15 who were responsible for Account opening and Account maintenance. Show less

  • Assistant Manager

    Sept 2011 - now

  • Team Lead – International Chargeback

    Dec 2015 - Sept 2019

  • Team Lead – Australia Wealth Management

    Sept 2011 - Nov 2015