Charlie Bates, CRIS

Experience

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  Quality Built

  Feb 2001 - Sept 2010

  • Effectively managed over 200 builder accounts, more than 500 projects, and annual revenues of more than 6 million per year.• Motivated, trained, and supervised 10 office employees and 50 distributed engineers and inspectors ensuring optimal customer satisfaction and employee productivity.• Continually maintained current costing and pricing trends for hundreds of potential defects by researching, updating, creating and enhancing a database of more than 5000 construction defect data points.• Oversaw the collection, storage, and reporting of more than 20 million construction defect data points on over 2000 construction projects.• Coordinated contract deliverables and contract compliance for several hundred customer accounts.• Developed budgets and forecasts to ensure optimal service and maximized profitability.Training and Presentations• Developed and delivered comprehensive training programs to builders, trades, architects, insurers, engineers, and project managers to ensure services met highest standards. • Identified recurring issues, developed and conducted custom onsite or online client trainings to eliminate recurring defects, savings millions of dollars across hundreds of projects.Quality Assurance• Oversaw the development and implementation of organizational policies and procedures resulting in improved customer satisfaction and ISO9000 certification.• Conducted internal audits of programs and procedures for ISO compliance. Generated non-conformance and preventative action reports. • Prepared and administered quarterly and monthly Quality Assurance reports. Show less • Oversee and manage 90+ Risk Assessments per year• Perform 90+ presentations and trainings per year• Insure proper saturation is conducted on projects• Review data collected by Risk Assessment Specialists• Continually create and improve work instructions• Verify services meet clients' objectives• Identify operational problems and formulate appropriate solutions through internal and field audits• Manage and coordinate project budgets• Interviewing, hiring, and terminating employees• Research building codes and installation instructions • Produce/write reports• Review plans for future projects• Give presentations/trainings on litigation in the construction industry Show less • Oversee and manage 30+ inspectors• Manage over 140 builders with over 300 projects• Insure proper saturation is conducted on projects• Responsible for producing/managing over $500,000 of income per month• Interviewing, hiring and terminating employees• Regular progress meetings with builders• Attend builder conferences to promote business• Research building codes and installation instructions • Produce/write reports• Review plans for future projects• Give presentations/training on litigation in the construction industry Show less

  • Director of Field Services

    Jun 2008 - Sept 2010

  • Manager of Risk Assessment Services

    May 2004 - Jun 2008

  • Quality Built Manager

    Jun 2002 - May 2004

  • Cost Estimating and Inspector

    Feb 2001 - Jun 2002
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  Bates Consulting Services, LLC

  Sept 2010 - Jan 2011

  Owner

  Bates Consulting Services has the strengths and the ability to apply thoughtful solutions and innovative approaches to complex construction problems. We continually strive to exceed expectations and provide a superior level of execution. Our knowledge of residential and commercial construction methods, equipment, schedules, contracts, specifications and trades, combined with dependability and dedication will enable us to make a valuable contribution to your team and organization.

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  Development Solutions & Services

  Jan 2011 - Jan 2014

  Vice President of Quality Assurance

  Management• Coordinated contract deliverables and contract compliance for customer accounts.• Developed budgets and forecasts to ensure optimal service and maximized profitability.• Motivated, trained, and supervised office employees and Construction Consultants ensuring optimal customer satisfaction and employee productivity.Inspections and Construction Risk management Training• Developed and delivered comprehensive training programs to builders, trades, architects, insurers, engineers, and project managers to ensure services met highest standards. • Identified recurring issues, developed and conducted custom onsite or online client trainings to eliminate recurring defects, savings millions of dollars across hundreds of projects.Development• Developed state of the art iPad application for our Construction Consultants to use in the field while conducting onsite observations.• Helped to develop new company website that has client interaction and access to their construction documents and data. Show less

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  Development Solutions & Services Inc.

  Jan 2014 - Feb 2024

  Vice President

  Leadership• Influence employees to accomplish company objectives.• Direct the organization in a way that makes it more cohesive and coherent. • Establish goals, with the active participation of our team.Management• Coordinated contract deliverables and contract compliance for customer accounts.• Developed budgets and forecasts to ensure optimal service and maximized profitability.• Motivated, trained, and supervised office employees and Construction Consultants ensuring optimal customer satisfaction and employee productivity. Inspections and Construction Risk management Training• Developed and delivered comprehensive training programs to builders, trades, architects, insurers, engineers, and project managers to ensure services met highest standards. • Identified recurring issues, developed and conducted custom onsite or online client trainings to eliminate recurring defects, savings millions of dollars across hundreds of projects. Show less

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  AxisPointe

  Mar 2024 - now

  Executive Vice President