Deepan Roy

Experience

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  McDonald's India

  Jul 2008 - May 2011

  Assistant Restaurant Manager

  1. Managing day to day operation.2. Inventory Management3. Providing Training on the S.O.P of the company to the subordinate staffs.4. Staff Scheduling, 5. Maintained in store Human Resource6. Conducting Staff meeting7. Handling Guest Complains8. Maintaining Quality, Service and Cleanliness of the restaurants.9. Keeping control over all the restaurant related costs.10. Ensuring guest satisfaction by following proper service standards.11. Formulating action plans to achieve restaurant targets.12. Reporting to Restaurant Manager.13. Cash Handeling14. Conducting local store marketing. Show less

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  Speciality Restaurants Pvt. Ltd

  Jun 2011 - Nov 2012

  Asst. Restaurant Manager

  As an Asst. Restaurant Manager I used to handle day to day restaurant operations. I used to assist my restaurant manger to achieve the yearly budgets and also to plan the action plans for the same. I was responsible for quality and hygiene standards of the restaurant, team building and motivation, Inventory management, cash handling and audits etc. last but not the least to increase business in terms revenue and counts of repeated guest by serving a memorable experiences to all the guests.

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  JSM Corporation

  Nov 2012 - Mar 2016

  Asst. General Manager

  Present Job Profile :-  Recruitment of personnel using Target Selection Skills Orientation of Personnel Conducting Quality Assurance Audits, Conducting Customer Satisfaction Audits, Conducting Maintenance and Repair Audit by following Planned Maintenance Schedules Scheduling of staff for optimum productivity on job Conducting Staff and Management Performance Reviews based on “On Floor observation and administrative skill”Training and directing the junior Managers towards the achievement of goals of the brand . Menu engineering Counselling skills related to Performance discrepancies Managing F&B control, Budgeting, Accounting and Planning for meeting Budget of various controllable expense of Restaurant P&L statement.  New Restaurant Opening. Budgeting and business planning Formulating action plans for achieving targets which will lead to achievement of objective thus achieving long term goals. Menu designing with its costing part.Vendor Negotiation Handling of Government officials.  Handling government Licenses and agreements. Inventory Management department . Show less

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  Fortune Park Hotels Ltd

  Sept 2016 - Jul 2018

  Asst. Manager Training

   Standardize and manage the training department  Design and develop the action plan to address the training needs of the growing operations Conceptualize and develop alternative training methods and web training  Content development and enrichment Conducting the induction program for new joiners Design and implement training calendar for the outlets Design and implemented trackers to identify training effectiveness through employees performance and work behaviour Develop 'Departmental trainers' and ensure they are periodically trained and updated Execute training delivery from the grass root level to mid level management Collate the training need analysis and audit data and subsequently develop a plan of action Budgeting and updating training facilities and recommend capital requirements Updating on advanced trends and tools of learning and development. Show less

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  Catering Collective

  Jul 2018 - Jun 2020

  Assistant Training Manager (Corporate role)

  • Standardize and manage the training department pan India basis• Developed S.O.Ps for the training department• Formulate the action plan to address the training needs of the growing operations• Conceptualize and develop alternative training methods and web training through LMS• Content development and enrichment• Conducting the induction program for new joiners• Organizing & Conducting Safety & Security training• Design and implement training calendar for the outlets• Design and implemented trackers for the company to identify training effectiveness through employees performance and work behaviour• Competency Mapping• Develop Unit trainers and ensure they are periodically trained and updated• Execute training delivery at the grass root level• Collate the training need analysis and audit data and subsequently develop a plan of action• Budgeting and updating training facilities and recommend capital requirements• Updating on advanced trends and tools of learning and development.• Engaging all hierarchy of different departments in ‘Employee Engagement activity’ related to learning & Development on each month • Organizing and Conducting ‘Management Development Program’ for H.O.Ds and Managers. • Developed ‘Banquet Trainee Program’ & ‘N.E.S.T Program’ for the higher management personnel. Show less

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  S.P More College of Hospitality Studies

  Aug 2021 - May 2022

  Assistant Professor
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  The Club Mumbai

  May 2022 - Aug 2023

  Manager - Learning & Development
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  Catering Collective

  Aug 2023 - Apr 2024

  Manager - Talent Management & Development (Corporate Role)
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  The Club Mumbai

  Apr 2024 - now

  Manager - Learning & Development and Human Resources