Troi Helmer, CTS

Experience

• 

  Comp View

  Jul 1998 - Jan 2004

  Customer Service

  Training Coordinator• Responsible for implementing training courses for all new hires (5 regional offices) in a support-service role • Created training material and established performance evaluation criteria for the sales/operational managers’ Service• Provided feedback from the support staff to the management hierarchy on policy changes as it related to service to drive a high-service standard within the company• Provide technical support on equipment sold to entire customer base in Washington State, approx. 1,500 clients.• Responsible for qualifying customer calls and building a strong customer rapport with new and existing client base. Show less

• 

  Compview

  Jan 2011 - Sept 2012

  Audio-Visual company headquartered in Oregon; thriving regional office focused on establishing a technology presence. • Performed all project scheduling functions for the regional office which included 8 technicians, 3 programmers, 4 engineers and a list of subcontractors to ensure smooth project implementation• Created annual performance review materials for 5 Administrative Coordinators which provided first time performance tracking and salary adjustment structure• Responsible for all office coordination duties and project coordination support for a $12M office Show less

  • Consultant

    Jul 2012 - Sept 2012

  • Project Administrator/Office Manager

    Apr 2008 - Jun 2012

  • Project Manager

    Jan 2011 - Jan 2012
• 

  SPINITAR

  Sept 2012 - Feb 2022

  • Led the Resource Department with 7 direct reports, 10 project managers, reported directly to the CEO which offered influence and quick swiftness in continuous process improvement accountability • Drove operational approach company-wide by overseeing customer design reviews, client kick off meetings; streamlining how forecasting would be tracked by project which in turn yielded 5-8% revenue gains monthly • Managed $5M+ of revenue annually equating to 15-24 project loads monthly, exceeding team incentive goal by 4-7 GP% points project average, while not sacrificing client needs and maximizing business objectives • Created a resource allocation strategy that was scaled across the 110-employee organization driving utilization visibility in all scheduling categories, yielding a 25% month over month gain Show less

  • Corporate Process & Resource Leader

    Jan 2019 - Feb 2022

  • Process and Resource Management Lead

    Jan 2018 - Feb 2022

  • Senior Project Manager

    Sept 2012 - Feb 2022
• 

  LightWerks Communication Systems

  Apr 2022 - Oct 2023

  Boutique Audio-Visual project management firm focused exclusively on client retention with $22M in revenue. • Created, operationalized and scaled first ever PMO department with 10 direct reports who implemented 200+ projects • Led the implementation of $20M of project revenue annually across education, government and corporate platforms through job cost analysis, implementing effective scheduling strategies and close rate procedures• Originated 20+ “How-To” training/process guides across 50+ person organization to improve the quality of project implementation by 10% and scaled cost saving measurements by implementing inventory tracking Show less

  • Director Project Management

    Jan 2023 - Oct 2023

  • Sr. Project Manager

    Apr 2022 - Jan 2023
• 

  Diversified

  May 2024 - now

  Program Manager