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Frank Liu

Frank Liu

Intern

Followers of Frank Liu168 followers
location of Frank LiuBaldwin Park, California, United States

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  • Timeline

  • About me

    Experienced Product Manager | Data Analyst | Business Analyst

  • Education

    • California State Polytechnic University-Pomona

      2022 - 2024
      Master of Science - MS Business Analytics

      Activities and Societies: President, Taiwanese American Student Association (TASA) *Led a diverse team in organizing cultural events, community outreach programs, and student networking opportunities. *Fostered a supportive environment for Taiwanese and American students to celebrate traditions, share experiences, and promote cultural understanding. *Collaborated with campus organizations and local communities to promote cultural diversity and cross- cultural exchange.

    • National Taiwan Ocean University

      2002 - 2007
      B.S Merchant Marine

    • California State University-Los Angeles

      2009 - 2011
      Master of Arts - MA Industrial and technology

      * Thesis - The Potential Deployment of Smart Grid in Taipei city of Taiwan* Honor of Society - Special recognition in graduate studies. Based on superior scholastic achievement through 2011 and on the special recommendation of the appropriate department or division. • Quality Control• Digital Manufacturing• Renewable Energy• Computer-Aided Manufacturing • Computer and Network

  • Experience

    • Solarmax Technology

      Mar 2009 - Jun 2009
      Intern

      • Coordinated with engineers on project installation.

    • United Logistics, Inc

      Mar 2010 - Nov 2011
      IT Technician

      • Managed server security and configuration, ensuring data integrity and confidentiality.• Administered the import and export database, streamlining data management processes.• Organized and operated MySQL database to enhance customer satisfaction.• Upgraded computer networks and operating systems, increasing efficiency by 10%.

    • Synology

      Nov 2012 - Mar 2014
      Technical Support Engineer

      • Handled global mobile inquires (mobile applications. e.g., DS video, DS audio, DS cam and etc.)• Participated with the user-friendly-oriented layout design of mobile support form• Coordinated with developers and product manager on potential product scope• Provided technical support to worldwide end users (multimedia, mobile applications as majority)• Collected and organized issues reported by users and assisted developers to solve the issues• Identified end user experience and defined features as potential specifications and requirements• Modified RMA SOP procedures and drafted technical documents Show less

    • 3S Pocketnet Technology, Inc

      Apr 2014 - Jun 2015
      Senior Engineer & EMEA team leader

      • Streamlined RMA SOP procedures, cutting processing time by 20%• Reduced product defects by 15% through Issue Analysis system implementation• Boosted EMEA sales by 10% via pre-sale technical training for major partners• Improved customer satisfaction scores by 25% with proactive communication strategies

    • AMI: American Megatrends, Inc.

      Sept 2015 - May 2018
      Project Manager & Program Leader

      Program Management Excellence:• Led the Windows on ARM (WoA) program, coordinating teams from AMI, Qualcomm, Microsoft, Lenovo, HP, and ODMs to deliver innovative solutions meeting user needs.• Managed the AMD Ryzen project, aligning resources and stakeholder expectations to deliver high-performance computing solutions on schedule.• Oversaw multiple ODM projects, ensuring synchronization of working models and specifications.Product Development Leadership:• Spearheaded product lifecycle management, integrating customer feedback and market trends into roadmaps.• Implemented agile methodologies, achieving 5% faster time-to-market for key products.• Collaborated with R&D to translate market requirements into technical specifications.Project Management & Process Optimization:• Developed resource optimization strategies, improving efficiency and timely delivery.• Deployed project management tools and workflows, optimizing resource allocation and issue tracking.• Standardized processes across project types, enhancing team performance and outcomes.Stakeholder Management & Communication:• Negotiated with OEMs and ODMs on both consulting and NRE projects to align expectations, bridge technical gaps, and ensure satisfaction.• Drafted and managed Statements of Work (SoW) for comprehensive project scopes.• Facilitated communication between hardware and software teams, addressing technical challenges.Strategic Initiatives & Consulting:• Led consulting and NRE projects, aligning deliverables with client goals.• Conducted vulnerability assessments and implemented risk management strategies.• Cultivated relationships with stakeholders, leveraging insights for strategic initiatives.Team Leadership & Development:• Mentored junior project managers, fostering growth and improving capabilities.• Delivered knowledge-sharing sessions and lectures on best practices.• Created a standardized onboarding process, accelerating team integration and productivity. Show less

    • HODWA Co., Ltd.,

      Nov 2018 - Dec 2021
      Product Director

      Management & Leadership:• Led cross-functional teams in R&D, Product Management, UI/UX, and QA, enhancing collaboration and efficiency.• Managed the full software product lifecycle, from concept through launch and post-launch optimization.Product Lifecycle Management:• Developed product roadmaps aligned with market trends, resulting in multiple patented innovations.• Spearheaded product development processes, improving time-to-market by 20% and reducing development costs by 15%.Strategic Planning & Execution:• Designed product architecture and system integration, overseeing firmware to frontend development.• Implemented an internal project management system (EIP) to streamline workflows and enhance productivity.Stakeholder Engagement:• Negotiated with ODMs to ensure alignment and satisfaction, bridging technical gaps and facilitating communication.• Represented the company at global exhibitions, strengthening partnerships and expanding market reach.Achievements:• Successfully launched multiple products, contributing to a 25% increase in market share.• Mentored junior managers, fostering a culture of continuous improvement and innovation. Show less

    • California State Polytechnic University-Pomona

      Aug 2022 - now
      Graduate Student Researcher

      • AI/ML Project Leadership: Led a risk-reward optimization project for multi-asset investment allocation using advanced statical methods, Monte Carlo simulations, and Efficient Frontier analysis, optimizing investment portfolios.• Predictive Analytics & Machine Learning: Developed an employee retention supervised ML models using Spark and AWS, integrating key metrics to provide actionable HR insights with 80% accuracy.• Data Modeling & Business Intelligence: Created a comprehensive data model and warehouse solution for a simulated auto shop, including ER modeling and PowerBI dashboards, reducing reporting time by 60%.• Data Visualization & Stakeholder Alignment: Designed executive dashboards using Tableau and PowerBI, driving a 40% improvement in data-driven decision-making.• Analytics Infrastructure & Collaboration: Developed scalable data models supporting multiple analytics initiatives, reducing data silos by 75% and improving cross-functional collaboration.• Strategic Product Development: Translated complex business requirements into technical solutions using SQL, Python, and R, contributing to three successful AI/ML product launches.• NLP & Product Enhancement: Conducted sentiment analysis on app reviews using SQL and text mining, identifying UX improvement opportunities.• Data ETL Pipeline Engineering: Designed and implemented an automated flight deal crawler using Azure and SQL, increasing marketing campaign efficiency by 50%.• Credit Risk Analytics Initiative: Analyzed 1,000 loan applications and developed predictive models (logistic regression, kNN) achieving 80% accuracy, enhancing credit risk assessment.• Supply chain operation optimization: Directed a cross-functional supply chain project optimizing operations across procurement, operations, and sales; earned Global Student Challenge recognition for outstanding performance Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Frank Liu
      BETA GAMMA SIGMA California State Polytechnic University-Pomona May 2024 Beta Gamma Sigma is The International Business Honor Society. Since 1913 we have recognized and honored top performing students from aroundthe world in business schools accredited by The Association to Advance Collegiate Schools of Business (AACSB). We are also a proud member of theAssociation of College Honor Societies (ACHS). Through our dedication to providing lifetime value for our members, we work to bring programs,connections, benefits, and opportunities to every individual in… Show more Beta Gamma Sigma is The International Business Honor Society. Since 1913 we have recognized and honored top performing students from aroundthe world in business schools accredited by The Association to Advance Collegiate Schools of Business (AACSB). We are also a proud member of theAssociation of College Honor Societies (ACHS). Through our dedication to providing lifetime value for our members, we work to bring programs,connections, benefits, and opportunities to every individual in our organization.Our members are the top of their undergraduate and graduate classes. Show less
    • Awarded to Frank Liu
      Graduate Assistantship Merit-based Award California State Polytechnic University-Pomona May 2024 Description: This graduate assistantship award is NOT a scholarship or a grant. The recipients of this award are expected to perform some program related activities including but not limited to: program promotion or marketing, event participation, faculty assistance, program assistance, etc.Purpose: To provide graduate assistantship opportunities to MSBA and MSDSCM students who demonstrated academic achievements and have career goals in the field of business analytics and/or digital supply… Show more Description: This graduate assistantship award is NOT a scholarship or a grant. The recipients of this award are expected to perform some program related activities including but not limited to: program promotion or marketing, event participation, faculty assistance, program assistance, etc.Purpose: To provide graduate assistantship opportunities to MSBA and MSDSCM students who demonstrated academic achievements and have career goals in the field of business analytics and/or digital supply chain.Eligibility Criteria:✔ Continuing MSBA or MSDSCM student✔ GPA of 3.5 and above✔ Active participation in faculty-mentored, extra-curricular business analytics and/or digitalsupply chain related projects is highly desirable✔ Active participation in MSBA speaker series and networking events (if any)✔ Demonstrated career goals in business analytics and/or digital supply chain Show less
    • Awarded to Frank Liu
      Graduate Assistantship RESPECT award California State Polytechnic University-Pomona May 2024 The purpose of the RESPECT award is to recognize good citizenship behaviordemonstrated by MSBA or MSDSCM student scholars. This award epitomizes values promotedby the CBA in general, and the MSBA & MSDSCM programs in particular. These includeresilience, ethics, sportspersonship/teamwork, peer mentorship, engagement, conscientiousness,and take charge/initiative taking attitude.RESPECT DescriptionResilient: Student demonstrates an ability to withstand adversity… Show more The purpose of the RESPECT award is to recognize good citizenship behaviordemonstrated by MSBA or MSDSCM student scholars. This award epitomizes values promotedby the CBA in general, and the MSBA & MSDSCM programs in particular. These includeresilience, ethics, sportspersonship/teamwork, peer mentorship, engagement, conscientiousness,and take charge/initiative taking attitude.RESPECT DescriptionResilient: Student demonstrates an ability to withstand adversity, bounces back and persists despite obstacles. He/she strives to achieve academic and career goals and pushes beyond the limits.Ethical: Student possesses sound values, good judgment, a sense of fairness, and has earned the respect of his/her peersSportspersonship/team player: Student is collaborative, a team player who places team’s success above his/her need for personal advancement.Peer Mentor: Student encourages and motivates fellow classmates, is eager to provide help, supports fellow peers, shares knowledge, and provides guidance as relevant.Engaged: Student demonstrates passion and dedication for data analytics and an active engagement in the MSBA & MSDSCM programs (Participation in projects and speaker series, shows initiatives, etc.)Conscientious: Student is diligent, responsible, organized, and dependableTake Charge/Initiative taker: Student is proactive, an effective leader who takes charge, andgoes the extra mile. Show less
    • Awarded to Frank Liu
      Golden Key International Honour Society California State University, Los Angeles Dec 2011 Special recognition in graduate studies. Based on superior scholastic achievement through 2011 and on the special recommendation of the appropriate department or division.
    • Awarded to Frank Liu
      Special Recognition in Graduate Studies California State University, Los Angeles Dec 2011 Based on superior scholastic achievement through 2011 and on the special recommendation of the appropriate department or division.