Charity Ochieng

Experience

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  Women's Rights Awareness Programme (WRAP), Kenya

  Dec 2013 - Sept 2015

  Counselling Psychologist

  •Provided counseling services to clients at the centre, in schools and Nairobi slums; wrote counseling reports for each client seen and periodically prepared reports for work done.•Coordinated placement of children back to their families or in alternative safe care arrangement at the conclusion of therapy; supported social workers in tracking individuals and family reunification, providing family therapy to find lasting solutions.•Assisted in the development of training materials and facilitated internal and external capacity building activities to beneficiaries on Gender Based Violence.•Designed and implemented psychosocial interventions and risk mitigation activities within communities focusing on the needs of at-risk women and children. عرض أقل

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  Church World Service

  Jan 2016 - Feb 2017

  Senior Caseworker (Prescreening unit)

  •Travelled to locations such as Addis Ababa and Aysaita in Ethiopia, Kakuma Kenya and Nyarugusu in Tanzania to conduct resettlement interviews with refugee applicants, collecting biographical information and establishing refugee claims. •Prepared refugee physical case files for adjudications; reviewed files worked on by Caseworkers and completed final input in the WRAPS database.•Trained newly hired caseworkers and contributed to the development of Field Team training procedures and their implementation. عرض أقل

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  RefugePoint

  Mar 2017 - Dec 2017

  Counselor

  •Conducted counseling assessment of client needs and developed a customized case plan to provide counseling as necessary; carried out pre and post assessments for clients to track wellbeing indicators.•Organized support groups sessions to facilitate discussions and interactions to assist members acquire necessary coping mechanism from trauma; trained and mentored community counselors to take on responsibilities for co-facilitation of group counseling. •Trained focused groups, including the youth, on life skills to equip them with skills to effectively deal with the demands and challenges of everyday life.•Responded to referrals for individual counseling and scheduled sessions in a timely manner, prioritizing psychological first aid for clients in crisis; referred clients for therapy and support group or other empowerment services as appropriate. •Represented the Organization in relevant meetings and built partnerships other relevant actors.•Participated in designing, monitoring, and evaluation of counseling interventions; customized measurement tools within the industry to suite the Organization's clients; participated in the development of a psychological first aid approach and indicators to measure the wellbeing of clients. •Compiled and ensured accuracy and current-ness of counseling records; wrote client assessment and progress reports. عرض أقل

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  Church World Service

  Feb 2018 - Sept 2021

  ComplianceData Management and AnalysisProgram management and staff care - Lead, supervise, coach and mentor CaseProcessing Managers and Supervisors; hire; write job descriptions, leave coordination, promoting safespace, open-door and escalation staff-policies.Program Administration - Oversee safe deployment of Field and Case Processing staff andallocation of resources to ensure timely flow of cases; monitor pipelining and movement ofrefugee cases.Representation - Develop and maintain effective relationships with RSC implementingpartners in the region, including PRM, USCIS, IOM, UNHCR, RPC; domestic ResettlementAgencies and vendors. عرض أقل •Program management and staff care - Lead, supervise, coach and mentor Field Processing Supervisors; hire; write job descriptions, leave coordination, promoting safe space, open-door and escalation staff-policies.•Program Administration - Oversee safe deployment of Field Processing staff and allocation of resources to ensure timely flow of cases; monitor pipelining and movement of refugee cases.•Contribute to strategic planning and implementation; conduct regular process reviews to compare requirements versus current processing and outputs and revise accordingly. •Check reports and quality controls to maintain accuracy and efficiency; develop and execute departmental analysis to anticipate future workloads and staffing needs. •Representation - Develop and maintain effective relationships with RSC implementing partners in the region, including PRM, USCIS, IOM, UNHCR, RPC; domestic Resettlement Agencies and vendors. •Compliance - Ensure strict adherence to policies, guidelines and procedures by all departmental refugee case processing functions; review and update standard operating procedures (SOPs).•Staff development - Prepare training modules; organize and provide training; monitor and evaluate staff regularly. عرض أقل •Administration and budget - Led and directed logistics, general services, information technology, finance and human resources functions of the Pretoria office; anticipated and communicated annual budgetary needs to Senior Management Team based in Nairobi.•Management and supervision - Led efficient and cost effective program implementation while promoting zero tolerance to fraud and internal malfeasance and ensuring compliance to all organizational policies and procedures.•Primary point of contact for security or emergency health crises that arose. •Representation and external relations - Built and maintained collaborative and productive working relationships with partners and community stakeholders including UNHCR and IOM, South African Government, civil society, faith community associations and foundations.•Program Coordination - Worked with field supervisors to do projections for the region and coordinated refugee case processing activities within the region. عرض أقل •Directly supervised and led 7 Regional Field Team Supervisors, each leading a team of 12 staff; conducted performance reviews and evaluated training needs; participated in the hiring of Supervisors and coordinated leave. •Directed all unit activities including planning, scheduling, staffing and providing remote support to field teams travelling throughout the sub-Saharan Africa region; liaised regularly with the Staff Security Coordinator to ensure security of staff in the field. •Travelled to field locations to monitor teams and assess viability of new processing locations.•Provided guidance on policies and procedures regarding eligibility, processing, confidentiality and treatment of refugee records and ensured adherence to set guidelines. •Reviewed and updated standard operating procedures and trained staff on the same. •Built collaborative partnerships with other departments and external partners such as UNHCR, IOM, Refuge Point and USCIS to maintain consistency in processing and accomplish mutual goals. عرض أقل •Supervised 12 Caseworkers and Senior Caseworkers; developed job descriptions, participated in hiring of new staff; monitored staff attendance and leave utilization; carried out performance evaluations.•Handled hiring, allocation and payment of interpreters in various processing locations.•Planned travel, assigned tasks to staff and deployed teams to process refugee cases across sub-Saharan Africa; coordinated with internal departments and external partners to ensure proper preparation and execution of field activities. •Developed and implemented training modules including mentoring, coaching and shadowing programs to expand staff skills and increase efficiency.•Occasionally travelled with field teams to carry out supervisory observation by sitting in interviews to ensure compliance, monitor performance and assess training needs.•Managed relations with implementing partners such as IOM and UNHCR in the various processing locations to ensure smooth work flow and security of teams.•Prepared quality check reports on a regular basis to monitor work progress and verify data accuracy; worked with management to formulate departmental annual and strategic plans. عرض أقل •Supervised 12 Case Processing Assistants - developed weekly work plan, monitoring professional development, coordinated annual leave utilization; Participated in departmental annual planning. •Directed security checks requests for refugees being processed for resettlement to the United States, ensuring compliance with set policies and procedures; followed up on problematic security checks and took necessary action to secure clearance.•Reviewed and drafted policies and procedural manuals together with Case Processing Management.•Collaborated workflow with other units in the organization; prepared progress reports and statistics for management and external partners. عرض أقل

  • Case Processing Coordinator

    Apr 2021 - Sept 2021

  • Field Processing Manager

    Jan 2020 - Apr 2021

  • Acting Program Manager, Pretoria South Africa

    Jul 2019 - Dec 2019

  • Acting Field Processing Manager (Prescreening unit)

    Mar 2019 - Jul 2019

  • Field Processing Supervisor

    Aug 2018 - Mar 2019

  • Case Processing Supervisor (Namechecks unit)

    Feb 2018 - Jul 2018
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  IOM - UN Migration

  Oct 2021 - now

  Project Coordinator - Case Management

  Provide daily management and supervision of units within the RSC Case Management pillar, including hiring, providing training and technical assistance, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and accurate completion of duties within such units as File Integrity, Programme Access, Pre-screening, Field Team, Adjudications Support, Scheduling and PreDeparture Services.Use reports to monitor the RSC MENA pipeline and coordinate case management activities throughout the region based on pipeline numbers and mission priorities. Oversee all aspects of RSC MENA circuit rides,including preparation, processing locations, interpreters, beneficiary messaging and reporting. Take appropriate action to address processing delays in relation to circuit rides.Act as a liaison between RSC MENA and the United Nations High Commissioner for Refugees (UNHCR) on case management activities throughout the region to ensure efficient resettlement processing and promote clear and positive communication between RSC MENA.In coordination with the Project Manager and Deputy Project Manager, RSC MENA, liaise with external partners, including US Embassy staff, Non-Governmental Organisations (NGOs) and UNHCR on processing throughout the MENA region.Collaborate with IOM Jordan, IOM Egypt and RSC MENA counterparts, on resource management, processing and case issues.Coordinate relevant statistics for the purpose of generating weekly activity and other reports. Report regularly to Deputy Project Manager and Project Manager, RSC MENA on relevant activities, problems and solutions related to the workflow and processing pipeline.Provide technical assistance, guidance and information on changes to workflows and procedures to staff members in accordance with the Worldwide Refugee Processing System (WRAPS), US Citizenship and Immigration Services (USCIS), PRM Programme Announcements and internal Standard SOPs. عرض أقل