Experience

• 

  People's improv theatre

  Jan 2010 - Jul 2013

  House manager

  Oversaw operation of theatres and bar venues. Worked with producers and performers to ensure all needs were met for all shows. Recruited, trained and developed all theatre and bar staff members. Developed daily financial reporting and management of revenue through utilization of Microsoft Office Suite (Excel) and QuickBooks. Worked alongside Artistic Director to develop programming for theatre leading to increased attendance at shows and greater traffic in bar area. Served as director of internship program.• As Director of Internship: (i) interviewed, hired and trained all interns. Developed schedules and responsibilities catering to the strengths of each intern and (iii) created and implemented additional training regimen for exceptional interns resulting in part/full-time employment opportunities.• Created Bar Internship, a secondary internship where select interns were given an opportunity to learn bartending.• Partnered with Artistic Director to expand nightly programming adding an average of 3 hours of content per night.• Along with Artistic Director organized and supervised the NYC Improv Festival in 2012, an event that has been reoccurring every year since its creation. Show less

• 

  South motors group

  Jan 2010 - Jan 2011

  Administrator/ service writer

  Responsibilities include:- Ascertaining automotive problems by use of feedback from customer, verifying diagnosis by performing inspections and checking vehicle records.- Estimating cost of repairs, outlining timetable for vehicular repairs.- Educating customers on vehicle warranty and insurance deductibles.- Scheduling appointments for customers to ensure they receive undivided attention upon arrival.

• 

  Self storage management inc. (storage post)

  Aug 2013 - Apr 2015

  Property manager

  Manage the operations of self-storage facilities within the New York portfolio. Accountable for leading, training, and developing staff of seven direct reports. Conduct monthly auctions for delinquent or abandoned accounts including (i) serving lien and foreclosure notice, (ii) publishing legal advertisement for scheduled units to be sold, (iii) preparing and auditing supporting documentation to justify lien imposed, and (iv) reporting remaining bad debt to collection agencies. Responsible for financial management and reporting of monthly accruals against MTD and YTD budgets. Review and process all purchase orders and invoices through utilization of NEXUS Payables software.• Spearheaded initiative to recoup approximately 50-70% of delinquent fees during auction process (versus traditional 5-10% of fees recouped via the traditional default process)• Reduced account receivables by 14% within 1st month of management at Ridgewood location’ by renegotiating payment terms for several key commercial clients.• Partnered with Asset Management Department to oversee the renovation of the Long Island City (Flagship) location and proactively manage the contractors, which resulted in an increase of square footage exceeding 30,000 Sq. feet and increased occupancy from approximately 83% to 95%)• Worked in conjunction with Marketing Department to develop and implement strategies that led to average of 140 net rentals per month from 60 net rentals per month from at the Long Island City location far exceeding budget expectations across a six-month period. Show less

• 

  Jrk ii llc. (byram self storage)

  May 2015 - Aug 2016

  Area manager

  Oversee operation of self-storage facilities located in New York and Connecticut. Supervise a staff of ten direct reports. Responsible for conducting monthly auctions, abiding all standards in accordance to NYS and CT Lien Laws. Oversee marketing efforts to increase and maintain occupancy and customer satisfaction. Audits all rental agreements executed by new tenants and employees. Oversee all contracting of building related projects including (i) attaining proposals from prospective contractors, (ii) negotiating terms and price and (iii) submitting final recommendation to ownership for approval.• Created and instituted training program for new hires and current employees that includes lecture and practical instruction.• Revamped Operations, Policies and Procedures Manual. Updated manual clarifies and better describes all operational policies and procedures for employees up to and including upper management.• Spearheaded marketing initiative predominantly through social media to increase awareness as well as increase potential clientele and thus occupancy. Within a four-month span, occupancy rose approximately 6%.• Reduced account receivables by an average of 7% across a six-month span. Currently averaging less than 8% monthly receivables against 15% under previous management.• Implemented bonus program where employees gain bonus income based on monthly performance against trailing-twelve budget. Show less

• 

  Essex property trust

  Aug 2016 - Nov 2022

  General manager
• 

  American property management

  Nov 2022 - Jun 2023

  Area manager
• 

  Aaa washington

  Jul 2023 - now

  Facilities project manager