Experience

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  Citi

  Jul 1998 - Aug 2000

  Assistant vice president - business technology

  • Program Manager and Strategy Consultant for cross-functional teams on complex technical systemdesigns and deployment strategies for new business initiatives.• Led all phases of systems projects from initiation, development, testing and implementation.• Coordinated the integration of existing technology with new software architecture within a rapid-cycledevelopment infrastructure (pre-Agile methodologies).

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  Pearson, plc

  Aug 2000 - Aug 2007

  Senior project manager, it

  • Management consultant to the C-Suite on the design and implementation of complex software and hardware infrastructures. Led team for all phases of systems implementation projects.• Implemented 14 call center environments supporting 24x7 operations, IVRU, CTI, CRM and web-based solutions for various Federal Government agencies (e.g. DOE, EEOC, TSA, VHA, CMS and DHS)• Operated as the solution lead to represent Pearson in the pursuit of new Federal contracts with technical design and delivery. This included extensive proposal work using various Federal Contracts vehicles (e.g. GSA schedule) to deliver BOMs, IDIQ and responses to RFPs.• Contributed to the achievement SEI’s CMM Level 2 and CMM Level 3 in separate Business/Product groups along with the implementation of processes to support ISO 900x and Sarbanes-Oxley requirements within the Shared Services organization.• Successfully implemented a secure centralized high-availability web portal for college courses for the US Navy which included the deployment of desktops/laptops to Fleet Concentration Areas around the globe under a $75M contract.• Achieved the successful concurrent delivery of the dedicated back-end infrastructure solution to process 2.2 million job applicants plus a 1,000+ seat Call Center (4 separate sites) to support the applicant processing for the Transportation Security Administration. These were mission critical components of a $103.4M contract to meet a Congressional mandated deadline to federalize the nation’s 429 commercial airports in a 9-month timeframe with a heavily constrained $10M technology budget. Show less

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  Vangent, inc.

  Aug 2007 - Aug 2008

  Director, information technology pmo

  • Supported and maintained 20+ Federal clients and the servicing vendor relationships with $10M annual organizational budgetary oversight.• Led programs for achieving servicing excellence and customer focus strategies internally and externally to the IT PMO by providing service management delivery, incident management and service restoration.• Vendor manager on $80M infrastructure 5-year contract with the outsourced data center provider and implemented a cost containment model and credits for services outside of service level agreements.• Provided daily direction and leadership to the project management team to successfully complete on-time/on-budget the migration of two physical sites in Phoenix, AZ with three isolated Federal Agencies.This was performed within an 11-month timeframe constrained to a $6M infrastructure budget onto a shared integrated secure network, telephony and call-center software environment that included 1,400+ call center seats. Show less

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  Aviva

  Jan 2009 - Jan 2012

  Manager, enterprise project management office

  • Resource Manager to a team of 18 project management professionals.• Consistently and expertly delivered on product strategy and portfolio projects for $22M out of a total $47M annual budget.• Provided direct engagement on high-visibility and “crisis” projects to ensure the successful execution and progression of those initiatives.• Established the Project Management Office including incorporating best practices, governance, and delivery methodologies to successfully achieve the organizational strategy.• Served as strategy consultant for driving improvements in service delivery, continuity of business, incident management, benefits realizations, risk management and portfolio governance.• Product Manager in charge of executing the due diligence and successful negotiations for a $70M data center outsourcing contract with the vendor for all server and network infrastructure.• Product Management oversight for the technology implementation of servers, desktops and network($6.5M) for the US Headquarters Campus build in West Des Moines which included extensivecoordination with construction teams. Successfully led the migration of 1,300 staff into the new 360ksquare-foot LEED Gold facility. Show less

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  Wells fargo

  Jan 2012 - now

  • Lead and optimize a large and diverse team in the delivery of horizontal large-scale business critical, regulatory, and mandatory programs across the home lending environment.• Program Manager for a highly complex and large legacy technology migration to successfully deliver solutions under mandated deadlines.• Program Manager for a large-scale data analytics and reporting initiative including delivering processing optimizations through leveraging in-house and external technology solutions.• Manage a portfolio of complex initiatives leveraging Agile, Scrum, Kanban, and Waterfall processes to complete strategic organizational objectives and product delivery.• Drive process improvements and related optimization to increase efficiency and resource utilization. Show less

  • Vice President, Product Strategy & Delivery

    Feb 2014 - now

  • Assistant Vice President, Customer Operations

    Jan 2012 - Feb 2014