Experience

• 

  The cleveland water alliance

  Oct 2013 - Jul 2014

  Marketing/communications intern

  ● Worked closely with the Alliance’s staff, board, and partner organizations● Achieved a strong and visible presence on social media (Facebook, Twitter, LinkedIn) through the creation of daily content updates● Original research & writing, editing of existing material, original photography and sourcing of images, and posting on the Alliance’s digital communications channels● Created email newsletter by interviewing members of the community

• 

  Oeconnection (oec)

  Jul 2014 - Nov 2015

  Customer support representative

  ● Answered inbound customer calls relating to data collection and application.● Researched and resolved simple client issues via phone and email; assured that the customer received an appropriate response and that each issue is closed accordingly.● Utilized the available customer systems to obtain/maintain information for client questions and problem resolution. ● Updated and maintained client database information.

• 

  Dakota software

  Nov 2015 - Apr 2017

  Implementation services associate

  Responded to incoming client calls and emails, troubleshooting client issues where necessary, and providing professional and timely assistance.

• 

  Onosys

  Apr 2017 - Aug 2018

  Project manager

  Ensured that all projects were delivered on-time, within scope and within budget.

• 

  Farmers insurance

  Aug 2018 - Sept 2023

  Oversaw establishing, managing, and executing qualitative and quantitative competitive, market and industry research. Collaborated with internal and external stakeholders to create and maintain project plans including technical requirements, rollout schedules and communications.

  • Competitive Intelligence Manager

    Mar 2023 - Sept 2023

  • Assistant Product Manager

    Feb 2021 - Mar 2023

  • Sr. Product Analyst

    Oct 2020 - Feb 2021

  • Product Analyst II

    Aug 2018 - Oct 2020
• 

  Millennial specialty insurance

  Nov 2023 - Mar 2024

  Senior product analyst
• 

  Lemonade

  Mar 2024 - now

  Associate product manager