Experience

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  Virgin atlantic

  Mar 2003 - Apr 2009

  A unique role as Lead facilitator on Virgin Atlantic's Service First customer service training event, which every employee in VAA attended over the course of a year. Underwent comprehensive train the trainer sessions with external vendor and this was my first step into a formal training role.

  • e-Learning Project Manager

    Apr 2006 - Apr 2009

  • Learning and Development Advisor

    Apr 2004 - Apr 2006

  • Lead Facilitator

    Mar 2003 - Mar 2004
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  Virgin media

  Apr 2009 - Jul 2017

  Shaping and implementing blended and online training and development strategies and designs that aligns to the needs of the business and staff.Designing, developing and managing Virgin Media's divisional learning AcademiesManaging, developing and motivating an Instructional Design team to effectively deliver innovative solutions to address performance needs of the business, and ensuring genuine learner engagementFacilitating robust learning needs analysis for all new company wide projects, clearly identifying the impacts and associated training needs of all divisions as a result of the project.Collaborating with Business Stakeholders, External suppliers, Divisional L&D Academy Leads and Delivery Teams to ensure seamless execution of agreed learning solution.Demonstrating robust performance consulting analysis, undertaking high level design for large company projects including compliance and FCA regulatory courses.Collaborating, recommending and influencing L&D solutions across associated LGI Group European cable businessesCreating innovative approaches to solutions that drives a highly engaged and performing workforce.Partnering the Support Functions for all change initiatives that are deployed/suggested (i.e Health & Safety, Compliance learning). Show less

  • Learning and Development Design Manager

    Aug 2012 - Jul 2017

  • L&D Central Change Manager

    Aug 2012 - Jan 2014

  • Learning Solutions Business Partner

    Apr 2009 - Aug 2012
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  Talktalk

  Jul 2017 - Sept 2019

  • Learning Design Manager

    Jan 2018 - Sept 2019

  • Content Design Manager

    Jul 2017 - Jan 2018
• 

  E c wynn consulting ltd

  Sept 2019 - Mar 2020

  Learning and development consultant

  Working with clients on L&D requirements including setting up a new L&D Design studio for a large blue chip company, and devising an eLearning growth strategy for a care sector training supplier.

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  Lowell

  Mar 2020 - Feb 2021

  Learning and development partner

  Partnering with the business to understand the strategic objectives, culture and the dynamics of Lowell's customer facing teams to lead, shape, define, design and deliver the L&D agenda. Determine what key learning and development opportunities that would benefit our customer facing colleagues and enable them to enhance their skills, do their jobs really well, and fulfil their compliance obligations.

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  Virgin media o2

  Feb 2021 - Oct 2023

  Supporting the Head of People Development with the transformation of internal and partner-provided learning, performance, and talent development and with the integration of legacy learning tools, process, systems, and operating models.

  • L&D Experience and Design Lead

    Feb 2023 - Oct 2023

  • Development Strategy and Partner Lead

    Jan 2022 - Feb 2023

  • Learning and Development Performance Consultant

    Feb 2021 - Jan 2022
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  The rank group plc

  Oct 2023 - now

  Learning and organisation development business partner (international and interactive)