Fahad Al-Nimri, MEM, GRCP, KPIP, PMP

Customer Service Representative

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Jeddah, Makkah, Saudi Arabia

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Timeline
About me
EVP | GRC | Governance | Internal Control | Operational Excellence
Education
- International Compass Academy
  -
  Master of Business Administration - MBA Organizational Leadership
- University of Jeddah
  -
  Executive Master Engineering Management
- King AbdulAziz University
  -
  Bachelor of Science (B.S.) Industrial Engineering
Experience
- CompuMe
  Jun 2007 - May 2008
  Customer Service Representative
- Alshaya Group
  Aug 2008 - Jul 2011
  Quality Supervisor
  Customer Care Dept.
- The National Commercial Bank - AlahliNCB
  Aug 2011 - Jul 2012
  Service Quality Engineer
  IT Services Dept.
- Saudi Aramco Base Oil Company-Luberef
  Jul 2012 - Dec 2015
  Production Planning Dept. Production Planning Dept.
  - Optimization Engineer
    Jan 2014 - Dec 2015
  - Production Planning Analyst
    Jul 2012 - Dec 2013
- SNB Capital
  Dec 2015 - Mar 2019
  Operational Risk Dept. Operational Excellence Dept.
  - Process Efficiency Manager
    Jul 2018 - Mar 2019
  - Senior Officer - Policy, SOP & SLA
    Dec 2015 - Jun 2018
- Tawuniya
  Apr 2019 - Mar 2020
  Policy & Procedure Manager
  Risk Management Division
- The Saudi National Bank - SNB
  Apr 2020 - now
  Shared Services Group - Service Excellence Division.Roles and responsibilities:1- Bank-wide Policies and Procedures Governance.2- Insurance Claims & Renewal Services.3- Shared Services Governance. Shared Services Group - Service Excellence Division.Roles and responsibilities:1- Insurance Services.2- Performance and Reporting.3- Operations Control & Support. Shared Services Group - Service Excellence Division.Roles & Responsibilities:1- Policies and Procedures Development.2- Policies and Procedures Quality Assurance. Shared Services Group - Service Excellence Division.
  - Head of Services Management
    Jan 2024 - now
  - Head of Operations Governance
    Jan 2023 - Dec 2023
  - Head of Policies & Procedures
    Apr 2021 - Dec 2022
  - Policies & Procedures Manager
    Apr 2020 - Mar 2021
Licenses & Certifications
- Business Process Management Professional
  BPTrends Associates
  Mar 2017
- Project Management Professional (PMP)
  Project Management Institute
  Nov 2020
- Leadership Program
  London Business School
  Sept 2024
- Certified KPI Professional (C-KPIP)
  The KPI Institute
  Jul 2019
- ISO 9001 Lead Auditor - Quality Certification
  ISO - International Organization for Standardization
  Jun 2021
- Governance, Risk and Complince Professional - GRCP
  OCEG (Open Compliance & Ethics Group)
  Feb 2021
- SAP Associate Consultant - Sales & Distribution
  SAP
  Sept 2015
- Lean Six Sigma - Black Belt
  American Society for Quality (ASQ) - MENA
  Oct 2018