Clarence Tan

Experience

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  People Support Inc

  Jul 2004 - Dec 2007

  Call Center Agent

  Contact businesses or private individuals by phone;Deliver prepared sales scripts to persuade potential customers to purchase/subscribe a product or service;Ability to comprehend, capture as well as interpret basic customer information;Revising all readily available databases with new changes and status of individual clients;Obtain possible customer leadsData entry and maintenance of customer/potential customer data bases;Maintain records of telephonic interactions, orders and accounts;Help build clients’ interest in products and services that are offered by the organization;Must ensure client satisfaction both for internal and external clients;Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands;Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed Show less

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  Arriba Telecontact Incrorporated

  Jun 2008 - Sept 2008

  Quality Assurance Officer

  Monitors & evaluates transactions between clients & agents.;Analyze quality assurance data and make recommendations for improvement;Generates required reports & updates database;Adapts new QA requirements needed to improve departmental functionality;Works within a team environment to determine problems & implement solutions for rollout of deliverables;Coordinates with concerned departments regarding operational concerns;Keeps abreast on new services, products & changes;Train and assist operators to carry out their quality control functions Show less

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  Arriba Telecontact Incorporated

  Sept 2008 - Aug 2015

  Managed overall groundwork of Human Resource services and programs focusing on a high influx of manpower recruiting activities, stratagems, and policies for the entire facility and reports to the Operations Manager.Responsibilities include: Organizational strategic planning and development; Sourcing and Talent Acquisition; Training and development; Performance management and succession planning; Employment and labor compliance; Policy development and lobbying; Labor relations; Corporate social responsibility; Compensation and benefits administration; Environmental, health and safety and labor compliance; and Employee services and counseling. Show less Oversaw operations for a Sales Campaign.Responsibilities include:Balances multiple call queues and ensure staffing and seating requirements;Timely submission of production reports;Oversees the operational processes to meet program launches in a cost effective manner;Enforces employment standards and handling any immediate disciplinary actions as required;Provides a leadership role in the proactive approach to the achievement of objectives with quality;Develops and implements processes to ensure efficiency;Reports and presents team’s performance to the business units and outside parties;Coaches and trains subordinates and ensure that an environment of training and growth is assured for all staff; Show less

  • Human Resources Manager

    Sept 2014 - Aug 2015

  • Human Resource Supervisor

    Oct 2010 - Aug 2014

  • Recruitment Officer

    Mar 2010 - Sept 2010

  • Command Control Officer

    Sept 2008 - Mar 2010
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  Toyota Cagayan de Oro Inc.

  Mar 2016 - Oct 2017

  Corporate Human Resources Management Officer
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  GOTHONG SOUTHERN SHIPPING LINES, INC.

  Oct 2017 - Jan 2023

  Human Resources Manager
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  People Management Association of the Philippines

  Jan 2023 - now

  Board of Trustee
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  Velox Energy Philippines Corporation

  Feb 2023 - now

  Chief Human Resource Officer