Experience

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  Misericordia university

  Jan 2004 - Dec 2005

  Help desk senior technician

  In charge of leading the student help desk team in effectively and efficiently handling student PC tickets. Responsible for making sure student computers are up-to-date and protected on the campus network. Troubleshooting and repairing PC problems. Taking care of any problems with wiring in buildings.

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  Lightspeed technologies

  Jan 2006 - Nov 2011

  Voice engineer

  Take care of any problems or needs that customers may have. Help customers to make sure that their data and voice infrastructure is updated and working as planned. Advise customers on future projects and planning.

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  Fidelity deposit and discount bank

  Nov 2011 - Oct 2018

  Network manager

  Responsible for overseeing the voice and data networks on a daily basis as well as maintaining some of the servers. Work with the rest of the IT team to keep all of branches connected and running smoothly. Maintain routers, switches, firewalls, web filtering, IDS, and just about anything that can connect to the network.

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  Fiserv

  Oct 2018 - Jul 2021

  Client solutions consultant

  In this role, I work with sales executives to speak with all levels of IT folks about their needs and wants. We evaluate how our products (IaaS, Cloud, remote infrastructure management, managed firewall, cloud backup, and VOIP to name just a few) can fulfill those needs and wants. My job is to make sure we sell a solution that serves the customer. I also do many presentations to clients about hosting servers and services in the public cloud alongside migration strategies.

• 

  Comtec systems

  Aug 2021 - now

  Senior technical consultant

  Working with customers to find solutions that fit their communication and collaboration needs. We have a strong focus on Microsoft Teams Phone, UCaaS, CCaaS, VOIP, POTS, ISP, and a variety of other technologies. We specialize in providing white glove service to our customers that sets us apart from the competition.