Experience

• 

  British council

  Oct 2018 - Sept 2021

  Exam invigilator

  Assisted in holding examinations and acted as exam invigilator

• 

  Atlantbh

  Oct 2019 - Dec 2019

  Data analyst

  Data analysis, visualization and manipulation on yelp and geospatial data in Python (via supported libraries such as pandas and numpy) and QGIS.

• 

  Speaking-agency devient mômji

  Mar 2021 - Jun 2021

  Babysitter
• 

  Bright security

  Sept 2021 - Sept 2022

  • Junior Business / Data Analyst

    Nov 2021 - Sept 2022

  • Cyber Security Intern

    Sept 2021 - Nov 2021
• 

  Dynatrace

  Oct 2022 - now

  • Provided technical consulting for product adoption and customer enablement to 5 teams• Contributed to 1,200+ customer touchpoints to resolve technical issues and deliver best practices with Dynatrace and APM usage• Successfully provided technical assistance, coaching sessions and trainings to 17 customer accounts to support ARR of over $3.7M value• Channeled the customer feedback to suggest improvements to services and processes • Onboarded 5 customer teams to boost adoption and integration of Dynatrace product• Resolved 350+ technical issues and escalations to ensure 100% customer satisfaction rate,short resolution time and high quality of assistance• Participated in cross-team collaboration with Technical Support Team, Customer Success Team and Product Management team to provide solutions for best product performance and product improvement

  • Senior Developer Advocate

    Oct 2024 - now

  • Technical Product Specialist II

    Jan 2024 - Oct 2024

  • Technical Product Specialist I

    Oct 2022 - Jan 2024