Experience

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  Itt

  Jan 1985 - Jan 1990

  Systems engineer

  System Administration and hardware support for Windows, Unix and Apple environments. Created and maintained a knowledge base providing technical support information for 300 Field Engineers supporting Liberty Mutual's Apple Macintosh systems nationwide.

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  Mci worldcom

  Oct 1993 - Aug 2003

  Systems support manager

  Managed systems engineering staff supporting 1200+ production servers. Responsible for project management, budget preparation, forecasting, strategic planning, staffing and training requirements. Recommended and implemented improvements reducing system outage times. Created a knowledge base for all technical support and contract management information to improve workflow efficiency. Provided strategic direction for organizational restructuring efforts.

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  Safeco insurance

  Jan 2005 - Oct 2006

  Sales unit manager

  Managed Sales Support and Quality Assurance staff. Responsible for project management, process improvement strategies, staffing and training requirements. Created the intranet website for Safeco’s National Sales Center for procedural information increasing sales representative efficiency.

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  Banner retail advertising

  Oct 2006 - Jan 2009

  Information technology director

  Planned, managed and implemented customer facing and internally used systems to completely replace legacy platforms. This effort included customer online ordering and employee workflow customized software solutions. Redesigned hardware architecture to provide fault tolerance. Application improvements resulted in customer satisfaction ratings of 95% (based on survey results). Managed software developers, web designers, system administrators and desktop support staff. Responsible for budget preparation, forecasting, strategic planning, staffing and training requirements. Show less

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  Jett advertising

  Jan 2009 - Nov 2010

  Marketing director & technical project manager

  Consulting Services managing software development and social media projects for manufacturing and retail business clientele. Provided recommendations for on-line advertising programs, workflow process improvements, system upgrades and application selection projects.

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  Nuvodia

  Nov 2010 - May 2013

  Senior project manager

  Consulting Services:- Hardware & Software implementations- Application Selection (RFP engagements)- Network Infrastructure & Voice System Implementations- Application Software Requirements- Test Planning & Execution- Business Analysis- Operating System Upgrade Analysis and Migrations- Business Continuity & Disaster Recovery Planning

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  2nd watch

  May 2013 - Dec 2021

  Responsible for 2nd Watch's largest Enterprise Accounts (McDonalds, The Coca Cola Company, AIG Insurance, Hearst Corporation) for Managed Services AWS Cloud Support Offerings. This includes portfolio management for business units and their global applications. Managing migrations, support staff, reporting, onboarding and implementing workflow efficiency improvements. Managed Professional Services engagements with 2nd Watch's Enterprise clientele (assessments, analysis, testing and migration phases). Created and implemented Best Practice Project Management workflows to accommodate customer migrations. Utilized agile principles and techniques throughout a Project’s lifecycle. Consulting Services managing complex Data Center Migrations to the AWS Cloud for 2nd Watch's Enterprise clients.

  • Technical Account Manager

    Mar 2016 - Dec 2021

  • Senior Project Manager

    Oct 2013 - Mar 2016

  • Project Manager (Volt Contract)

    May 2013 - Oct 2013
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  Coalfire

  Dec 2021 - Oct 2022

  Sr. customer success manager
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  Ellucian

  Oct 2022 - now

  Senior project manager