Experience

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  Compucom systems

  Aug 1996 - Dec 1997

  Inside sales support rep

  Responsible for end user pre-sales support of PC hardware and peripheral selection and configuration; Customer order tracking;Input of customer purchase orders; Equipment quotations; Ongoing vendor/distributor contact for customer support.

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  Inacom information systems

  Dec 1997 - Nov 1999

  Inside sales support rep

  Primary point of inside sales contact for major account support responsible for pre-sales support of all PC & server hardwareincluding product selection and configuration; Equipment procurement quotations; Customer order tracking; Input of customerpurchase orders into AS400 based system; Regular vendor contact to help maintain customer satisfaction.

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  Compusa

  Nov 1999 - Oct 2000

  Technical business solutions support

  Responsible for providing technical services solutions to inside sales Teams within a call center environment. Work directly withrepresentatives on system configurations for compatibility. Also provide support for coordination of remote on-site resources for endusers. Administer all information regarding extended services plans and warranties to sales support teams. Extensive reporting viaexcel spreadsheets.

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  Enpointe technologies

  Nov 2000 - Jul 2001

  Inside sales/account manager

  Main point of contact for customer accounts. Provide customers with quotations for computer hardware, software and peripherals; Extensive computer and server configuration; Order entry and tracking of customer purchase orders into SAP based system. Regular vendor contact to help provide customers with updated product information.

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  Software spectrum

  Aug 2001 - Aug 2006

  Software licensing /account management

  Manage and assist Fortune 1000 customer account base with software licensing and product needs to ensure industry compliancy as well as client's enterprise software needs; Provide software product quotations, licensing pricing and availability; Proactive contact with existing and new customers to identify upcoming needs for software/licensing for projects; Work to achieve sales goals vs.quota on a monthly basis; Extensive Microsoft Select and Enterprise licensing experience; Answer customer questions regarding various vendor volume licensing programs; Order entry and tracking of customer purchase orders in Sybase application system; Process credit/rebills; Regular vendor interaction to maintain high customer satisfaction levels. Maintain cultivation and growth of customer relationships. Show less

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  Compucom systems

  Aug 2006 - Jul 2013

  Software licensing specialist/ account management

  Maintain cultivation and growth of customer relationships; Proactive management of client’s software licensing support and maintenance renewals to ensure customer is informed of renewal due dates/ costs in a timely manner; Provide high profile strategic accounts with enterprise level software licensing and product quotations to ensure industry compliancy as well as client’s enterprise software needs; Management of telephone and email inquiries for software product requests; customer order entry, tracking and order status; Microsoft Select and Enterprise licensing experience, as well as other major publisher /second tier vendor licensing programs. Experience with MSDN/Microsoft MVLS registration proceedures. Regular vendor and publisher contact/engagement to correctly assess client ‘s product and solution needs Show less

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  Santander consumer usa

  Jul 2013 - Apr 2015

  It software procurement /it software asset management

  Monitor IT team mailbox for new user install requests, generated from Service Now IT CRM tool; Record and track each request in local database; Check licensing inventories for available licenses from frequently ran Service Now installation discovery reports, and maintain databases of harvested licenses from user assets no longer with the company and from disposed assets in order to provide new requestors with licenses without incurring unnecessary expense; Maintain allocation records to include user, serial key, incident# and date of allocation; Procurement of new software licenses as necessary via purchase order creation/management;. Complete purchase order reconciliation from start to finish; Responsible for the downloading and secure internal management of all software .exe files, serial keys and licensing documentation from publisher websites; Provide IT deployment teams with access to software for enterprise installations via secure authentication; Responsible for managing the lifecycle of software for the environment, ensuring that licenses can be reconciled with procurement process, and that licensing agreements are not violated; Ensure maintenance/support on all software is renewed/kept current; Conduct software reconciliation audits, ensuring that the software management process is being followed; Responsible for identifying cost saving opportunities with respect to software purchasing, deployment, support and or process management; Creation of proper internal software entitlement documentation, including agreements and records of purchase; Ensure the appropriate automation is in place to verify software compliance across the enterprise; Understand licensing and how the governing contracts impact their functionality; Ensure compliance with all IT and corporate procurement and approval procedures & policies. Regular interaction with software vendors to obtain best possible service, price and support of software product for the environment. Show less

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  Dell emc

  Apr 2015 - now

  Identify and provide complete analysis of products within each converged infrastructure vBlock server that are due for maintenance and support renewal 180 days prior to contract expiration; Regular interaction with primary investor companies (Cisco, VMware, EMC) to obtain cost quotations for items needing renewal; Co-terminate renewal quotation so the customer has all products being renewed to expire on one date; Provide final quotations with all costs and co term dates in detail to partner/distributor network; Regular interaction with partner/customer to negotiate pricing for deal closure against quota/ goal attainment; Maintain accurate sales pipeline; Heavy use of Sales Force CRM tool for all sales and renewal opportunity tracking, reporting, and recordkeeping; Use of Service Now for vblock component asset research, monitor service request ticket queue, and other reporting functions as needed; Consistent email and telephone contact with partner/customer regarding opportunity /close status; Other duties as needed . Show less

  • Senior Advisor / Analyst- ARQ Quoting Team

    Feb 2022 - now

  • Renewals Sales Account Manager/ Converged Platforms Solutions Division

    Apr 2015 - Feb 2022