Dwayne Trice

Mobile Expert

633 followers

Temple Hills, Maryland, United States

Connect with Dwayne Trice to Send Message

Connect

Connect with Dwayne Trice to Send Message

Connect

Timeline
About me
Senior Technical Support Technician At National Education Association
Education
- Year Up
  2017 - 2018
  Information Technology
Experience
- T-Mobile
  Aug 2016 - Feb 2018
  Mobile Expert
  - Assisted over 60 customers weekly with purchasing, setting up and troubleshooting phones, tablets and accessories- Resolved customer billing issues by reviewing and auditing their account- Adhered to T-Mobile policies and procedures to ensure sales and operation compliance - Collaborated with more than 180 colleagues and attend monthly meeting to meet marketing goals
- Edwards Performance Solutions
  Jan 2018 - Jul 2021
  - Answer inquiries into the Help Desk, via phone, or electronically - Record events/problems and resolution in ticketing system (Remedy)- Provide first and second level diagnosis & troubleshooting of Microsoft Windows problemsMay provide third level desk side support, troubleshooting network and enterprise related issues- Prioritize service issues, troubleshoot and notify appropriate persons in the event of equipment failure- Maintain a daily log of work performed and submit reports and other paperwork as required- Provide Active Directory account managementProvide VPN support to remote sites - Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware- Develop, prepare, test and deploy hard drive images - Perform basic computer wired and wireless network troubleshooting Show less - Assist in the development of technical documentation and standards to develop consistent infrastructures - Resolve any internet and network issues, both wired and wireless to the satisfaction of the end user- Install and maintain software and hardware on desktops and laptops- Preform data backups and provide technical support for network issues including routers, and firewalls- Maintain open communication and positive working relationships with staff to ensure customer satisfaction- Provide technical assistance to staff as needed; troubleshoot problems to develop solutions Show less - Assist in the development of technical documentation and standards to develop consistent infrastructures - Resolve any internet and network issues, both wired and wireless to the satisfaction of the end user- Install and maintain software and hardware on desktops and laptops- Preform data backups and provide technical support for network issues including routers, and firewalls- Maintain open communication and positive working relationships with staff to ensure customer satisfaction- Provide technical assistance to staff as needed; troubleshoot problems to develop solutions Show less
  - Service Desk Technician
    Apr 2019 - Jul 2021
  - Junior IT Support Specialist
    Jul 2018 - Jul 2021
  - Help Desk Intern
    Jan 2018 - Jul 2021
- CALNET, Inc.
  Jul 2019 - Sept 2019
  Deskside Support Technician
- SAIC
  Feb 2020 - Feb 2023
  - Deskside Support Team Lead
    Nov 2021 - Feb 2023
  - Deskside Support Technician
    Feb 2020 - Nov 2021
- Womble Bond Dickinson (US) LLP
  Feb 2023 - Jul 2023
  Deskside Support Analyst
- National Education Association
  Jul 2023 - now
  Senior Technical Support Technician
Licenses & Certifications
- CompTIA Security+
  CompTIA
  Apr 2019
Honors & Awards
- Awarded to Dwayne Trice
  Dependability Award Whitley Denson Dec 2017 Earned the dependability award for arriving to program everyday on time, which resulted into turning my assignments in on time.
- Awarded to Dwayne Trice
  Epic Award Whitley Denson Dec 2017 Won this award for my willingness to help others succeed.
- Awarded to Dwayne Trice
  Dependability Award Whitley Denson Nov 2017 Earned the dependability award for arriving to program everyday on time, which resulted into turning my assignments in on time.