Experience

• 

  National trigeneration chp company

  Sept 2016 - May 2018

  Planning engineer

  - Stations Operations Planning - Preventive Maintenance Planning and Following Up with Plants Engineers to Close - Maintenance Activities Records and Analysis - Delivering Monthly Reports Including All Stations Activities - Daily Operational Data Analysis to Assure Clients Needs- Optimization Of O&M Activities.

• 

  Taqnia

  Jul 2018 - Jun 2019

  Production engineer - agreements and contracts assistant manager

  - DST Legal SPOC: Writing, Adjusting and Reviewing Non-Disclosure Agreements and Memorandum of Understandings - Proposals Contribution with DST Business Development Team - Quality Tasks: ISO:9001 2015 - Defense and Security Subsidiary Annual Reports- Communication with Foreign Companies to Negotiate Clauses.

• 

  Mobily

  Jun 2019 - Feb 2023

  - Commission Executions Based on Business Schemes and ARPU - Submitting Salesforce Incentive and Rewards by Implementing Monthly KPIs and Calculation - Total Spendings Tracking - Recording All Mobily Sales Channels Data - Raw Data Reports Matching and Validation - Reporting Conflict Issues to Fix - Coordination with Revenue and HR Departments. - Quality of B2C Sales - Fraud and Suspicion Investigations - Customers Bills Defaulters Analysis - Corrective Actions - Sales Projects Analysis and Processes Improvement - Sales Transactions Analysis - Reporting Quality Visits for Mobily Branches - Dashboards and Tracking. - Sales Agents Daily Shifts Scheduling - Analyzing Customers Waiting Time and Traffic Daily Reports - Reporting Quality Visits for Mobily Branches - Workforce Planning Including Overtime and Holidays - Shifts Monitoring and Staff Utilization - Following Up with All Kingdom Branches Managers - Coordination with HR and Legal Departments.

  • Sales Performance Sr. Professional

    May 2022 - Feb 2023

  • Quality Assurance Professional

    Apr 2021 - May 2022

  • Workforce Management Professional

    Jun 2019 - May 2021
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  Stc

  Feb 2023 - Oct 2024

  - Enterprise Business Unit Care Governance- Reporting All Received Incidents for Fixed, Mobile, Data and Cloud with Time to Fix and Other Indicators- STC Product Health Index Reports - Preparing Care KPI’s and Deliver in Monthly basis- Collecting COPC Required Data For Contact Center, Financial Disputes and General Complaints - Implement B2B Care Dashboards for all Provided Services with Incidents - Weekly B2B Care Performance Reports- Top Management Dashboard and Benchmarks Show less

  • Performance & Assurance Specialist

    Nov 2023 - Oct 2024

  • Quality Assurance Specialist

    Feb 2023 - Dec 2023
• 

  Qiddiya | القدية

  Oct 2024 - now

  Senior engineer, it performance management

  - IT Strategy and Governance - Development of IT Performance Measurements and Ensuring Reflection of IT and Strategic Objectives - Collecting, Analyzing, and Reporting Performance Data - Working Closely with KPI Owners to Ensure Data Accuracy and Relevance - Driving Preparation of the Performance Report, Ensuring it Provides Comprehensive and Accurate Picture of IT Performance - Facilitating Communication and Information Flow between KPI Owners and Stakeholders - Reporting Opportunities for Improvements Based on Performance Report Show less